Apply on Employer Site

Incubeta · 3 weeks ago

Client Success Client Partner

United States

Full-time

Remote

Mid, Senior Level

$100K/yr - $140K/yr

6+ years exp

Incubeta is a digital marketing consultancy focused on leveraging technology, data, and creativity to enhance digital advertising services. The Client Success Client Partner will be responsible for delivering exceptional service to clients by driving revenue growth and managing client relationships effectively.

Advertising

No H1B

Responsibilities

Revenue Growth: Identify opportunities to grow client accounts, driving revenue growth for both the client and Incubeta. Coordinate negotiations with clients to create joint business plans, learning agendas and have deep understanding of clients' business and media objectives

Financial Management: Oversee the financial health of client accounts, including budgeting, forecasting, and ensuring profitability. Develops well-articulated briefs to solve client business problems and leads the team to deliver the objectives of the brief

Business Contribution: Support senior leadership with executive summaries and contributing to financial forecasts, recommendations for scopes, pricing and contract terms. Create and foster a collaborative and high-performance environment

Client Strategy: Demonstrate thought leadership and marketing expertise to guide clients toward success for their business. Build and maintain strong, long-lasting relationships while acting as the primary point of contact

Client Advocacy: Serve as the client's advocate within Incubeta, ensuring their needs and objectives are met throughout the project lifecycle. Redirects conversations towards outcomes instead of output by articulating the value exchange

Value Based Planning: Develop and execute strategic growth plans that align with client objectives and deliver measurable impact to their business

Innovation & Competitive Edge: Lead the continuous improvement of client deliverables and processes by staying informed on the latest industry trends, market shifts, competitor contexts and emerging technologies, ensuring the implementation of innovative practices

Marketing Expertise: Bring the best of Incubeta solutions to clients as appropriate for their life-stage. Use your knowledge of marketing principles and effectiveness to respectfully challenge and put briefs into context

Cross-Functional Coordination: Collaborate with specialist teams (media, creative, data, technology) to ensure seamless execution of client projects. Orchestrate internal support for the client and Incubeta to solve high level strategic challenges and deliver against targets day to day

World Class Delivery Quality: Ensure all client deliverables are of the highest quality, demonstrating value to the client with strategic consideration to ‘the why'. Proactively surface opportunities for case studies and industry leading work in order to make Incubeta and our clients famous

Proactive Problem Solving: Specifically, own the “Why Incubeta” conversation with clients and external partners. Proactively pick-up on signals to promote and introduce Incubeta solutions that will positively impact client satisfaction, business impact and generate net-new revenue opportunities for the business

Qualification

Digital MarketingAccount ManagementMarketing EffectivenessGoogle Marketing PlatformProject ManagementClient AdvocacyRelationship ManagementCollaboration

Required

Bachelor's degree in marketing or recent industry recognized qualifications (i.e. IPA, MBA, Brand Management, Mini MBA in Marketing, Effectiveness Training, etc)

Fluent in Marketing effectiveness and evidence based marketing research principles

Minimum 6 years experience in digital marketing, in account management or a related client success role

Minimum of two years experience leading as the key account stakeholder

Agency experience is a must

A true people person - comfortable with collaboration and can build external and internal relationships with cross-functional teams (Sales/Consultants/Ad Operations)

Experience working across multiple media capabilities (Search, Social, Display, CTV etc)