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Cox Enterprises · 3 weeks ago

Inside Solutions Representative (Cox Business)

Phoenix AZ

Full-time

Onsite

Mid Level

$17.02/hr - $25.48/hr

3+ years exp

Cox Communications is a company focused on creating moments of real human connection through innovative solutions. They are seeking an Inside Solutions Representative to build strong business relationships and provide tailored solutions to small-to-medium business customers, while also managing renewals and upselling services.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Making outbound calls to upsell additional products and services to existing customers

Managing customer renewals as they arise

Educating customers on installed products, service offerings, billing and charges

Listening to customers to understand their needs and offering tailored solutions

Developing and delivering proposals and presentations based on clients’ business needs

Assessing the serviceability of client locations and negotiating pricing, service levels and terms with clients

Collaborating with sales engineers to find appropriate solutions and resolve installation or service issues

Performing ROI assessments to ensure sales profitability

Generating new leads and requesting referrals from existing customers

Working with sales support to complete orders and maintain customer satisfaction and sharing customer insights and feedback with the marketing team

Qualification

Sales experienceTelecommunications knowledgeBusiness software proficiencyProposal developmentCustomer relationship management

Required

5 years of experience in a related field; or a high school diploma/GED with 3 years of experience; or an associate degree, a bachelor's degree or certification in a related discipline

Proficiency with computers and common business software

Preferred

An associate degree or technical certification in a related discipline

2 years of sales experience with a proven track record of meeting quotas

2 years of experience selling over the phone

6 months of experience selling telecommunications products and services

Benefits

A competitive salary and top-notch bonus/incentive plans.

Exceptional work-life balance, flexible time-off policies and accommodating work schedules.

Comprehensive healthcare benefits, with multiple options for individuals and families.

Generous 401(k) retirement plans with company match.

Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

Professional development and continuing education opportunities.

Access to financial wellness/planning resources.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.