University of Rochester · 1 month ago
Student Transitions & Success Program Director
Rochester, New York Metropolitan Area
Part-time
Onsite
Director/Executive
$37.12/hr - $55.68/hr
7+ years expThe University of Rochester is committed to advancing its mission through a culture of inclusivity and support. The Student Transitions & Success Program Director will develop and implement a new Student Transitions & Success Office, focusing on supporting students during their time away from the university and facilitating their reentry.
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Responsibilities
Outline the role of the office, future Director and office staff in providing individualized student support plans (clinical, academic, financial, social)
Recommend processes for documentation, provider communication, appeals, and review panels
Define protocols for working with international students (visa documentation, I-20 letters)
Interact with students, parents, faculty, staff, and other members of the University community in order to collect and share information, make referrals, handle challenging situations, and organize program activities. Regularly manages highly sensitive matters with the University Community
Working with CAS advisors coordinates the development of individualized Student Success Plans for students during their time away, monitors progress, and assists students during the transition back to the University
Coordinate communications with students during their time away to ensure students are proactively addressing the difficulties they experienced while they were enrolled
Manages the reengagement process for students
Works collaboratively with offices across the university to best assist students taking and returning from a Leave of Absence or Withdrawn status
Facilitates student referrals to Financial Aid, Bursar, University Health Services, University Counseling Center, Academic Departments, and other relevant offices
Assist students and families who need help navigating campus resources
Develops and implements programming for students who are reentering the University to support their transition, build community and ensure connection to campus resources
Implements initiatives directed toward educating and supporting students considering time away from the University
Develops program evaluations, evaluates data to identify trends, unmet needs and opportunities to support students through transition
Recommend structures, lines of authority, and decision-making processes
Map current policies and procedures across leave and withdrawal processes
Identify inconsistencies, redundancies, and barriers for students and the institution
Clarify tuition reimbursement and financial procedures related to time away
Convene and consult with campus partners (Registrar, Bursar, Center for Advising Services, Financial Aid, ISO, Housing/Dining, UHS, UCC, CARE, Risk Management, ODIR, International Student Academic Affairs, Admissions, etc.)
Establish a framework for cross-campus collaboration (e.g., change of status, behavioral assessment teams, crisis response) to support students around time away (preparing for/during/reentry)
Recommend structures for faculty and staff training and communication
Recommend or design a web-based system for tracking time away and return processes
Develop protocols for data collection and reporting to identify trends and inform administrative decision-making
Propose an annual evaluation and feedback process to measure effectiveness and student satisfaction
Monitor and reports trends to share with AE leadership as appropriate
Stay current with processes, technology, and computer skills relevant to advising and engage in relevant professional development activities, which may include: workshops, attendance at conferences, membership in professional organizations, etc
Represents the Time Away Office on University committees and groups to address problems and maximize student success outcomes
Other duties as assigned
Qualification
Required
Masters degree in higher education administration, counseling, law, or related field, doctorate preferred
Minimum of 7 years of experience of effective leadership and management in student success and support initiatives and services in higher education or equivalent combination of education and experience
Preferred
Demonstrated expertise in academic advising, student support, policy development, governance, and compliance
Experience designing or managing student leave and return processes in higher education
Strong background in student case management and crisis response in a university setting
Familiarity with data management systems, student records, and FERPA
Exceptional communication, facilitation, and stakeholder engagement skills
Prior consulting or project-based leadership experience in higher education strongly preferred
Company
University of Rochester
The University of Rochester is a private research university located in Rochester, New York.
10001+ employees
H1B Sponsorship
University of Rochester has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (126)
2023 (130)
2022 (106)
2021 (100)
2020 (92)
Funding
Current Stage
Late StageTotal Funding
$20.43MKey Investors
National Science FoundationUnitedHealthcareSociety to Improve Diagnosis in Medicine
2023-09-25Grant· $18M
2023-07-26Grant· $0.07M
2022-09-20Grant· $0.05M
Leadership Team
David Linehan
Chief Executive Officer
Recent News
2025-12-04
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