Mercy · 1 day ago
Patient Service Representative (Non-Exempt)
Rogers, AR
Full-time
Onsite
Entry Level
1+ years expMercy is a healthcare organization dedicated to compassionate care and exceptional service. The Patient Service Representative will be the first point of contact for patients, ensuring a positive experience by managing front desk operations and facilitating patient entrance processes.
AssociationChild CareFertilityHealth CareRehabilitation
Responsibilities
Manage front desk operations and workflows
Ensure that the patient experience is positive and seamless
Facilitate all components of the patient's entrance into any Mercy facility
Schedule, register, verify benefits, pre-certify and perform financial clearance including pre-visit collection
Ensure that the most accurate patient data is obtained and populated into the patient record
Qualification
Required
High School diploma required
Ability to communicate effectively both orally and in writing, excellent telephone etiquette required
Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies
Strong organizational skills; attention to detail
Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy
Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard
Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis
Position requires prolonged standing and walking during each shift
Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties
Preferred
1-3 years clerical experience and customer service experience preferred
Experience with medical terminology and insurance plans preferred
Some college helpful
Benefits
Medical, dental, and vision coverage
Paid time off
Tuition support
Matched retirement plans for team members working 32+ hours per pay period
Company
Mercy
Mercy is a U.S. health system that provides heart, children’s, and orthopedic care services.
Founded in 1986Saint Louis, Missouri, USA
10001+ employees
H1B Sponsorship
Mercy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (18)
2023 (16)
2022 (15)
2021 (15)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$2.2MKey Investors
Patient-Centered Outcomes Research InstituteFCC
2025-04-08Grant
2022-01-14Grant· $2.2M
Leadership Team
Mike Mudd
Chief Operating Officer
David Argueta
President
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