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Metropolitan Family Services · 2 weeks ago

Senior Services Office Lead

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$44K/yr - $50K/yr

1+ years exp

Metropolitan Family Services is a long-standing organization dedicated to empowering families and communities. They are seeking a Senior Services Office Lead to engage with senior clients, assess their needs, and coordinate various activities and resources to enhance their quality of life.

Communities

Responsibilities

Provide ongoing outreach and engagement to build relationships with clients 55 years and older and inform them of available resources

Complete assessment to understand basic needs, quality of life indicators, current services, and to identify opportunities for education/socialization and recreational activities

Organize and coordinate recreational, social and educational activities for seniors

On-going engagement, reassessment and goal planning

Conduct well-being checks as needed

Handle emergency and crisis situations with residents

Establish a senior group to support the development of community events and activities

Aware of all resources in the community and will work with these resources to provide referrals for seniors. Serve as an advocate. Track and follow up as appropriate

Work within contract, grant, and program requirements including meeting timelines and reporting requirements

Enter documentation in CMTS and file by assigned timeline

With program supervisor approval or higher, authorize limited amounts of financial assistance to clients

Track and manage deliverables to meet and exceed monthly goals

Take increasing responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills and understanding

Other programmatic duties assigned by supervisor

Work effectively with diverse staff and service populations

Attend monthly coordination and community meetings

Work a rotating weekend/evening schedule per year that includes a Saturday and at least one late night required

Plan accordingly, as needed in response to scheduled activities/ events at assigned buildings

Other duties as assigned

Qualification

Senior populationsCustomer service skillsSocial work degreeComputer software proficiencyCommunication skillsTeamworkOrganizational skills

Required

High School Diploma or GED

1+ years of experience in a related field or senior populations

Demonstrated ability to render adequate service to clients and to organize and manage job efficiently

Requires mobility to work with senior caseload

Ability to maintain assigned community and home-based services

Ability to work effectively with diverse individuals and groups

Provide a high level of customer service to residents, partners, funders, visitors etc

Excellent skills in a wide array of computer software, including Word, PowerPoint, and Excel

Excellent oral and written communications skills, including knowledge of grammar and spelling, and ability to compose documents and letters and to proofread and edit documents as needed

Ability to work both individually and as a team member in a highly complex and face-paced environment

Excellent tact, consideration, and good judgement in dealing with a wide range of the public

Satisfactorily pass all relevant screenings and criminal background checks

Preferred

Bachelor's degree in social work or related field from an accredited college or university

Benefits

Medical Coverage, Dental Coverage, and Vision Coverage.

Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.

FREE General Medicine and Behavioral Health Teladoc services provided to all team members.

Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

Company

Metropolitan Family Services

Metropolitan Family Services is a family social services company providing programs to help families in various communities. It is a sub-organization of Metropolitan Peace Initiatives.

Founded in 1857

Chicago, Illinois, USA

1001-5000 employees