Forms+Surfaces · 1 month ago
Product Sales Specialist
Phoenix, AZ
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $70K/yrForms+Surfaces is a leading designer and manufacturer of architectural and site products used in high-profile commercial and public projects. The Product Sales Specialist will support the direct outside sales force by managing customer experience and order fulfillment, ensuring a smooth sales process across various departments.
ArchitectureFurnitureInterior DesignManufacturing
Hiring Manager
Marisol Delgado, PHR
Responsibilities
Establish direct and consistent rapport with our field sales team to ensure consistent sales strategy is maintained throughout the project lifecycle
Provide exceptional customer service and communicate consistently with customers, and clients
Develop comprehensive understanding of project scope, including timelines, material availability, shop capabilities and project specific considerations
Ensure contract documents are in place and align with Forms+Surfaces Terms and Conditions
Obtain necessary confirming criteria (deposit payments, submittal approvals, field dimensions, etc.)
Consistently update information in our operating systems (Q or M2M), to assist with tracking sales order progress and to assist purchasing, accounting and production functions
Confirm accurate pricing and sales tax for every order
Manage the submittal process, ensuring samples and shop drawings are supplied timely to obtain approvals aligned with project schedules
Manage changes in scope, supplying input relative to feasibility, pricing and timing considerations
Keep field sales team informed of order progress, scope changes, customer issues, and potential delays
Restructure the sales order for release to align with phasing as needed
Release orders for production and schedule follow-up meetings as needed with engineering, production, field sales team, or customers as needed to discuss expediate requests, material constraints, etc
Communicate known or anticipated schedule impacts related to manufacturing lead times
Confirm shipping and logistical aspects of orders
Supply closeout documents, warranty, installation instructions, etc
Coordinate response and resolution to any post-supply issues or claims, including warranty or freight damage claims
Assist with training and mentoring newer team members
Qualification
Required
Background in inside sales
Exceptional customer service skills
Understanding of manufacturing, technical shop drawings, shipping, contracts, and accounting
Knowledge of construction documents
Ability to manage competing priorities in a fast-paced environment
Excellent verbal and written communication skills
Excellent listening and problem-solving skills
Ability to work effectively in a team setting
Ability to learn and understand workflow processes and technical aspects of varied product lines
Preferred
A college degree is preferred
Related prior experience or Project Management certification will also be considered
Benefits
Health / Dental / Vision
401K with progressive match
Paid vacation
Paid holidays
Company
Forms+Surfaces
Forms+Surfaces is a designer and manufacturer of architectural and outdoor products used in public spaces around the world.
Founded in 1964
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase