infinIT ยท 3 weeks ago
IT Field Technician - Managed Services
Cleveland, OH
Full-time
Hybrid
Entry, Mid Level
2+ years expInfinIT is a company focused on providing managed services, and they are seeking a Field Technician to support customers onsite in the Cleveland area. The role requires troubleshooting technical issues, managing customer interactions, and collaborating with team members to ensure effective service delivery.
Computer Software
Responsibilities
Troubleshoot and resolve desktop, application and basic infrastructure issues
Hardware installations (computers and infrastructure)
Communicate clearly with customers about problems, progress, and next steps
Document work performed in our ticketing system accurately and thoroughly
Collaborate with engineers, service desk staff, and leadership when issues require escalation
Participate in a weekly on-call rotation
Qualification
Required
2+ years of Windows desktop troubleshooting experience
Basic Windows Server concepts, including Active Directory
Basic networking knowledge (firewalls, switches, access points)
Microsoft 365 (user support, Outlook, Teams, OneDrive, SharePoint basics)
Basic VoIP troubleshooting
Logical, structured problem-solving skills
Willingness to learn and grow beyond current knowledge
Clear written and verbal communication
Strong listening skills and empathy for end users
Preferred
CompTIA A+, Network+, Security+ certifications
Experience troubleshooting macOS systems
Basic understanding of Azure environments
Benefits
Medical, Dental, and Vision insurance
401k plan
Mileage reimbursement for travel to customer sites
Company
infinIT
Uncertainty and downtime is a business killer.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase