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Concord · 3 weeks ago

Personalization Analysis & Operations Manager - Retail/E-commerce

United States

Full-time

Remote

Senior Level

$60/hr - $70/hr

5+ years exp

Concord is an execution company focused on enhancing customer experiences and optimizing operations. They are seeking an experienced Personalization Analysis & Operations Manager to track and monitor personalization initiatives in the retail/e-commerce sector, ensuring effective collaboration and optimization of digital experiences.

Software

Work & Life Balance

No H1B

Responsibilities

Accountable for coordinating the test and measurement setup and tracking of new personalization tests, as well as the tracking and reporting of the personalization tests and overall progress

Establish and maintain operations with digital business partners to personalize ongoing experiences like promo, SKU, and seasonal trends

Effectively prioritize new experimentation within the personalization operational roadmap and leverage data to guide ongoing development

Generate customer insights from data to guide the strategic direction of personalized experiences

Collaborate with digital business teams to build business hypotheses leveraging a deep understanding of customer behavior and strategize improvements to web performance

Identifying opportunities for optimization on personalization experiences

Work cross-functionally with many other departments to coordinate and execute operational needs and/or to set up a new or optimize an existing personalization experience

Supports two business units under the direction of the Personalization Strategy Lead

Work closely with both the Sr. Product Manager managing the personalization roadmap as well as the CRM personalization lead to ensure experiences are coordinated, optimized, and measurable across channels

Qualification

Personalization strategiesWeb analyticsData-driven decision makingDigital marketing channelsSalesforce MCPTeam collaborationEffective communicationProblem solvingAdaptability

Required

must be authorized to work legally in the US without sponsorship, now or in the future

Bachelor's degree in Mathematics, Business, Technology, or a related field

5-7 years of experience in marketing or e-commerce solutions, with a proven track record of leading personalization strategies

3-5 years of experience in web analytics, business analysis, or statistical background

Strong understanding of digital marketing channels, tools, and best practices

Data driven; must understand how to make decisions using performance metrics

Ability to manage multiple priorities and thrive in a fast-paced environment

Ability to create reports to share with leadership that succinctly inform on progress

Preferred

GA4 experience is a plus

Experience with data driven test and learn methodology and practice preferred

Experience with personalization platforms and technologies; Experience with Salesforce MCP preferred

Benefits

Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.

Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.

Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).

Disability Insurance: Short- and long-term coverage, fully paid by the employer.

Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.

Employee Assistance Program (EAP): Access to personal and professional support resources.

Career Growth Opportunities: Pathways for advancement and skill development.

Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

Company

Concord

Concord is a technology consultancy building connected customer experiences backed by powerful AI & analytics and underpinned by secure IT foundations.

Founded in 1999

Hopkins, Minnesota, USA

1001-5000 employees