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TDS Telecommunications LLC · 3 weeks ago

Coordinator - Field Services Operations

US-MI-Perry

Full-time

Onsite

Entry Level

$22.62/hr - $33.94/hr

2+ years exp

TDS Telecom is dedicated to connecting people through cutting-edge fiber internet technology. The Coordinator - Field Services Operations will oversee the coordination and completion of operational responsibilities for field services, ensuring timely delivery of products and services while managing inventory and communication across teams.

Telecommunications

Responsibilities

Monitor market inventory levels. Work with internal partners to maintain appropriate inventory levels

Manage the movement of inventory into and out of markets

Issue equipment/supplies from inventory to technicians, other TDS associates, and third-party vendors

Maintain appropriate inventory levels using related systems/applications

Order and process orders for inventory and materials needed for market operations. Also order equipment, uniforms, office supplies, etc. Maintain an accurate log of all purchase orders specific to Field Services

Receive shipments and track regulated & deregulated inventory and materials

Track delinquent shipments

Lead inventory reconciliation, CPR (Continuing Property Records) audit and SOX (Sarbanes-Oxley) compliance checks

Serve as the single point of inventory contact for vendors and internal groups

May operate a forklift to unload inventory and move it within the warehouse

Manage communications and tasks across internal teams and external contractors to ensure work completion, including: Confirmation of project statuses and completion of incomplete tasks

Coordination of technician dispatches to customer sites

Ensuring all accounting tasks are completed for inventory management

Interact with TDS customers, including: Confirmation of or rescheduling of technician visits (in some markets)

Communication of unscheduled technician visits

Drop install coordination for assigned market(s)

Create new projects

Prepare initial Site Survey checklists

Follow up on installs and retrievals from assigned field tasks

Review open order reports and takes action to ensure completion

Follow up on reports from SAP for open and closed projects

Coordinate with drop install vendors when needed, including assisting with resolution to any property damage incurred during drop installations

Ensure timely review and follow up of notification of orders and tickets

Ensure that completed work and inventory is captured correctly and timely to ensure the timely keying out of materials and closing of orders

Coordinate vendor meetings

Assist the workforce management team with dispatching assignments

Process invoices to Accounts Payable

Assign and maintain logs for test equipment and tools

Order and cancel facilities access keys

Return equipment

Maintain repair and vehicle logs

Update contact lists

May perform office safety checks in certain markets (i.e., AED Check, First Aid Kit, fire extinguisher inventory and safety assurance checks)

Document, track, and submit information needed for manual bills in assigned territory

Assist with customer escalations

Assist with vendor escalations

Qualification

Inventory managementProject coordinationTelecommunications knowledgeMicrosoft Office SuiteForklift certificationCustomer service experienceProblem solving

Required

Associates degree (or higher) -OR- 2+ years professional work experience

2+ years administrative support with internal and external customer experience -OR- current military service, or prior military service with honorable discharge

Must have and maintain a valid driver's license

Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs

Ability to manage multiple projects simultaneously and take on increasing responsibilities as they evolve over time

Knowledge of Microsoft Office Suite products, preferably to include Excel and Word

Ability to adapt to rapid changes

Problem solving skills (e.g., customer complaints, troubleshooting)

Ability to be certified to operate a forklift

Preferred

Understanding of telecommunications industry and telecom products and services is preferred

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

401(k) Plan

Generous Vacation & Paid Sick Leave

Seven Paid National Holidays & One Floating Holiday

Paid Parental Leave (6 weeks after 12 months of employment)

Adoption & Surrogacy Assistance

Employee Assistance & Wellness Programs

Short-Term & Long-Term Disability

TDS Service Discounts

Education Assistance

Paid Volunteer Time

Company

TDS Telecommunications LLC

Glassdoor3.5

TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban and rural communities throughout the U.S.

Founded in 1969

Madison, WI, US

1001-5000 employees