Baystate Health · 3 weeks ago
Ld Client Service Specialist
Holyoke, Massachusetts
Full-time
Onsite
Mid Level
$20.38/hr - $27.53/hrBaystate Health is a healthcare organization seeking a Lead Client Service Specialist. The role involves receiving and assessing requests from various constituencies, providing accurate triage, and overseeing day-to-day activities in the absence of a supervisor while ensuring outstanding customer service.
DeliveryFitnessHealth CareHospitalMedical DeviceStaffing Agency
Responsibilities
Knowledge of communication equipment such as pagers, messaging software, and computers
Relay messages, complaints or concerns of clients and staff to supervisor in a timely fashion
Paging subscribers for internal and external clients
Activates emergency code teams, disaster response team as well as stat pages
Accepts, manages, and thrives in a changing environment
Handles day to day paging issues
Does not participate in gossip, allows gossip, and or negative comments
Leads by example
Complies with office guidelines
Provide outstanding customer service to internal and external customers
Is committed to excellence, communication, and professionalism
Gives and accepts feedback, gathers, relays and responds to information with clarity
Demonstrates sensitivity and negotiation skills
Trains & mentors other team members
Ensures compliance with office guidelines
Qualification
Required
Knowledge of communication equipment such as pagers, messaging software, and computers
Relay messages, complaints or concerns of clients and staff to supervisor in a timely fashion
Paging subscribers for internal and external clients
Activates emergency code teams, disaster response team as well as stat pages
Accepts, manages, and thrives in a changing environment
Handles day to day paging issues
Does not participate in gossip, allows gossip, and or negative comments
Leads by example
Complies with office guidelines
Provide outstanding customer service to internal and external customers
Is committed to excellence, communication, and professionalism
Gives and accepts feedback, gathers, relays and responds to information with clarity
Demonstrates sensitivity and negotiation skills
Trains & mentors other team members
Ensures compliance with office guidelines
Non-Graduate (Required)
Preferred
Greater than 5 years Customer Service or Telephone Operator experience
Company
Baystate Health
Baystate Health is an integrated health care delivery system serving a population of nearly one million people in western Massachusetts.
Founded in 1883
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$3.9MKey Investors
Massachusetts Life Sciences Center
2023-10-04Acquired
2019-06-03Grant· $3.9M
Leadership Team
Peter D. Banko
CEO
Marion Mcgowan
Executive Vice President | Chief Operating Officer
Recent News
2026-01-14
2025-11-05
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