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FedEx Logistics · 18 hours ago

Team Lead - S2

Miami, FL

Full-time

Onsite

Mid Level

3+ years exp

FedEx Logistics is a company that provides freight forwarding and import/export services to help businesses navigate global shipping complexities. They are seeking a Team Lead to assign work activities, provide guidance and training to team members, and resolve complex billing issues while maintaining excellent customer service.

Transportation/Trucking/Railroad

H1B Sponsor Likely

Responsibilities

To complete and assign work-specific activities to team members and to provide direction and guidance as well as training in the completion of these activities

This includes resolving complex work-related issues by establishing strong relationships with both internal and external customers

Ensures team members complete all work-related activities and assignments on time

Communicate to manager any problems that have appeared

Maintains outstanding internal and external customer service while demonstrating sound communication skills

Provides direction and guidance to team members by answering questions on any work-related issue(s) or problem(s)

Resolves routine and complex issues relating to the teams' day-to-day activities and provides guidance and training on new activities

Identifies and researches to resolve accounts payable and receivable billing issues

Resolves complex account payables and receivable discrepancies

Working with daily finance activity reports

Monthly service fee invoices and Cost Plus 1% revenue, checked for accuracy and ensures creation of invoices are completed timely

Ensure accuracy of all documentation that has been received

Participation in weekly/monthly meetings with FXS Revenue services to resolve complex billing discrepancies and support company Invoicing Manager

Ability and knowledge of daily work schedule and procedures

Fills in to complete reports and daily tasks as needed

Works with manager in anticipating and/or identifying any existing problems with an individual team member's productivity/ performance and also with the team as a whole as needed

Makes professional recommendations to management regarding continuous constructive work-related activities that would further enhance or improve production and results

Qualification

Customer serviceTeam leadershipAccounts payableBilling discrepanciesMultitaskingTrainingCommunication skillsOrganizational skillsMotivation

Required

High school diploma/GED

At least 3 years business experience of which 6 months is in a brokerage industry and/or customs brokerage working environment

Strong communication, multitasking, and organizational skills

Ability to maintain strong working relationships with both internal and external customers

Ability to train and motivate team members in order to ensure a high optimum flow of work productivity

Company

FedEx Logistics

FedEx Logistics plays a key role within the FedEx portfolio with its comprehensive suite of integrated logistics solutions.

Founded in 1973

Memphis, Tennessee, USA

5001-10000 employees

https://careers.fedex.com/logistics

H1B Sponsorship

FedEx Logistics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (22)

2024 (5)

2023 (1)

2022 (2)

2021 (1)

2020 (4)