Crawford Thomas Recruiting · 1 week ago
National Key Account Manager
Florida, United States
Full-time
Hybrid
Senior Level
$75K/yr - $100K/yr
5+ years expCrawford Thomas Recruiting is a national leader in custom signage and branding solutions. They are seeking a National Key Account Manager who will be responsible for the health, satisfaction, performance, and growth of assigned national accounts, serving as the primary escalation point and ensuring contractual commitments are met while identifying new opportunities.
Human ResourcesRecruitingStaffing Agency
Hiring Manager
Andy Stecker
Responsibilities
Serve as primary relationship owner and escalation point for national accounts
Build trusted relationships across client departments such as Facilities Construction Design and Real Estate
Lead regular account reviews focused on performance risk mitigation and growth
Develop and manage account specific SLAs and Statements of Work
Ensure delivery aligns with contractual commitments and quality standards
Identify risks early and coordinate internal solutions
Manage customer feedback programs and satisfaction metrics
Partner with internal teams to address feedback and improve client experience
Identify expansion opportunities within existing accounts
Partner with Sales on pricing scope and solution development
Support smooth transitions from sales to execution
Align Project Management Estimating and Operations around account strategy
Provide account performance insights and reporting to executive leadership
Qualification
Required
5 to 10 plus years in signage retail construction or national account environments
Experience managing enterprise or national key accounts
Strong knowledge of multi site signage programs and national brand standards
Ability to balance client relationships operational oversight and revenue growth
Experience working cross functionally with Sales Project Management and Operations
Strong communication analytical and problem solving skills
Benefits
Health dental vision
Company
Crawford Thomas Recruiting
Crawford Thomas Recruiting is a nationwide recruiting and staffing firm for a wide variety of professional positions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
William C. Stonehouse III
Founder, President
Company data provided by crunchbase