CIM Group · 2 weeks ago
Senior Application Support Analyst
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $101K/yr
3+ years expCIM Group is a community-focused real estate and infrastructure owner, operator, lender, and developer. The Senior Application Support Analyst is responsible for access and provisioning duties for business applications, providing break/fix support, and ensuring seamless performance for business users.
Asset ManagementCommercial Real EstateFinanceFinancial ServicesProperty DevelopmentProperty Management
Responsibilities
Deliver help desk break/fix support, including timely resolution and end-to-end communications for applications such as Yardi Voyager 7s (and integrations including Elevate, Marketplace & Deal Manager), Argus, AvidXChange, BNA, Chatham, Canva, Docusign, Emburse, Monday.com, Tenrox, Salesforce, Workiva and other core applications as needed
Perform application access & provisioning duties, including new user setup, periodic updates, and access terminations. Additionally, conduct user access reviews, modify permissions, creates/configures reports, and investigate error messages to determine and resolve root causes
Assist users in learning, navigating, and using the various modules within application systems. Coordinates with Product team to create user-friendly training materials for systems and CIM processes
Troubleshoot and resolve application issues, including system performance, bugs and errors. Escalate issues to vendor support as appropriate
Monitor integrations between systems and follow up on related errors and issues though resolution
Assist in data maintenance and cleanup projects
Assists in creating & maintaining application support & IT guidelines documentation. Develop and maintain department documentation related to application FAQs, routine procedures and/or automation
Work closely with the product team to develop and roll out system improvements, new processes, and training intended to improve business operations and maximize system utilization and compliance
Debug technical issues by delivering timely fixes while also proposing and/or working on scalable long-term solutions
Monitor deliverables and ensure timely completion of support tickets and projects
Perform additional tasks or duties, as assigned
Qualification
Required
Bachelor's Degree in accounting, Business, Computer Science, Information Systems, or related discipline, and, 2+ years of equivalent professional hands-on experience in application training and support, preferably with 500+ users
3+ years of equivalent professional hands-on experience in application training and support
1+ years professional experience in a business systems application or business analyst role (or equivalent), preferably in real estate, investments or banking
Excellent documentation and professional communication skills
Experience with handling support tickets and delivering timely resolutions
A self-starter with attention to detail and a desire to expand technical knowledge
Strong knowledge of IT-related tasks and processes
Strong investigation and diagnostic skills
Ability to align business objectives and procedures to streamline system setup
Proven understanding of general accounting principles as they relate to accounting systems
Experience working in software support and system administration
Competency in Property Management Accounting and AP/AR concepts
Highly effective written and verbal communication skills
Proficiency with MS Office or related productivity suites
Preferred
1+ year of software implementation and project management experience
Familiarity with Service Now (S-NOW) ticketing system is a plus
Experience with administration of Yardi, Emburse, Docusign, Salesforce and/or Tenrox strongly preferred
Experience creating system documentation is strongly preferred
Experience with Yardi Voyager 7s & its Elevate integration products a plus
Experience in writing training manuals is a plus
Strong background in service awareness, IT Infrastructure Library (ITIL) certification is a plus
Ability to write basic SQL queries and a general understanding of SQL concepts is a plus
Experience with admin tools such as DataLoader and Workbench a plus
Experience with Salesforce administration is a plus
Experience with Microsoft Power Automate is a plus
Benefits
A variety of Medical, dental, and vision benefit plans
Health Savings Account with a generous employer contribution
Company paid life and disability insurance
401(k) savings plan, with company match
Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
Up to 16 hours of volunteer time off
Up to 16 weeks of Paid Parental Leave
Ongoing professional development programs
Wellness program, including monthly and quarterly prizes
And more!
Company
CIM Group
CIM is a community-focused real estate and infrastructure owner, operator, lender and developer.
501-1000 employees
H1B Sponsorship
CIM Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (9)
2022 (3)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$47.5M2023-11-27Debt Financing· $47.5M
2021-05-15Undisclosed
Leadership Team
Bernard Ryan
Managing Director, Head of Insurance Solutions
Recent News
Dallas Innovates
2025-11-24
2025-11-23
Company data provided by crunchbase