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Cato Networks · 5 days ago

Manager, Customer Success

New York, NY

Full-time

Hybrid

Senior Level

$220K/yr - $260K/yr

Cato Networks is a pioneering company in cloud networking and security, seeking a Manager of Customer Success for the AMER region. This role involves leading a team of Customer Success Managers to ensure customer health and success while working closely with stakeholders to deliver exceptional value.

Cloud ComputingInformation TechnologyNetwork SecuritySoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Lead and manage a regional team of CSMs, including setting targets, providing guidance, and ensuring the team grows alongside Cato's accounts

Ensure the health, adoption, renewal, and growth of the assigned regional book of business

Provide oversight and guidance to direct reports, including all personnel matters

Lead and orchestrate Cato's defined post-sales motion in the region

Build and maintain strong relationships with key stakeholders at executive and senior levels

Influence internal cross-functional stakeholders to drive customer outcomes

Structure and price complex renewal and upsell opportunities

Monitor and track team and individual performance against goals, conducting regular performance reviews

Qualification

Customer Success ManagementSaaS ExperienceRenewalUpsell ManagementBusiness AcumenAnalytical ThinkingExecutive Relationship BuildingCoachingEmpathyMentoringProblem-Solving SkillsCommunication SkillsCreativity

Required

Experience in Customer Success function, managing people at a high growth SaaS software or technology vendor, ideally in the networking and/or security space

Experience in running a renewal and upsell business, ideally with quota ownership

Strong business acumen with the ability to independently identify and manage complex opportunities

Excellent customer communication and presentation skills, with ability to articulate to different audiences in a concise, professional manner

Ability to effectively ask probing questions and identify inconsistencies, complemented by strong analytical thinking and intuition

Demonstrated ability to structure and price complex renewal and upsell opportunities

Experience in building strong relationships with executive-level stakeholders

Proven ability to coach and mentor team members

Strong problem-solving skills with the ability to own complex issues through to resolution

Preferred

Competency in Cato products and their adjacent technology domains, including understanding of Cato's competitive landscape

Background in networking, security, AI/ML platforms or cloud technologies

Experience with enterprise SaaS deployment and adoption methodologies

Previous experience in the AMER enterprise market

Benefits

Health/vision/dental insurance

401(k)

Stock options

Health Savings/Flexible Spending Accounts

Flexible time-off

Paid parental leave

Disability benefits

Company

Cato Networks

Glassdoor4.3

Cato Networks is a provider of a SASE platform that enables threat prevention, data protection, and incident detection and response.

Founded in 2015

Tel Aviv, Tel Aviv, ISR

1001-5000 employees

http://www.catonetworks.com

H1B Sponsorship

Cato Networks has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (1)