Apply on Employer Site

Linnaeus · 2 weeks ago

Client Service Representative | Full-Time

Kaneohe, HI

Full-time

Onsite

New Grad, Entry Level

$18/hr - $20/hr

VCA Kaneohe Animal Hospital is seeking Client Service Representatives to join their team. The role involves providing compassionate customer service, managing appointments, and ensuring a welcoming environment for pet parents in need.

Health CareVeterinary

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and ensuring clients waiting in the lobby are being monitored so wait times are limited

Scheduling and confirming appointments

Placing outbound calls for follow-ups and reaching out to prospective clients

Presenting and explaining fees, including processing payments

Recommending, selecting, and obtaining products and services, including prescriptions

Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)

Managing electronic medical records, charts, reports and correspondence

Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside

Working in a multifaceted, fast-paced environment

Qualification

Customer serviceElectronic medical recordsAppointment schedulingCompassionate communicationMultitasking

Required

Full-Time support; shifts range throughout the week, fulfills a forty (40) hour work week on days based on the needs of the hospital

Closing (730p) and weekend availability is a requirement