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Central Bank · 1 day ago

Loan Service Representative

Osage Beach, MO

Full-time

Onsite

Entry Level

2+ years exp

Central Bank is seeking a Loan Service Representative to perform clerical and administrative support for loan servicing functions. The role involves preparing and processing loan documentation, providing customer service, and assisting with various loan-related tasks.

FinanceFinancial Services

Responsibilities

Prepare and process Extensions, Modifications and Deferral Agreements and any other documentation as necessary to process changes to all loan types

Prepare and process new units and paid units on the Floor Plan System

Work cancelled & expired insurance report

Perform QC function/checkback of new loans

Assist with booking new loans

Prepare, verify, and input various reports

Prepare transactions, reports, correspondence, memos, and perform other clerical/administrative duties in an accurate manner

Handle phone calls and take messages

Respond to internal and external inquiries regarding loan documents and other banking-related questions

Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone

Maintain a friendly, positive, and professional attitude

Resolve difficult situations with tact and diplomacy

Operate a variety of office administration equipment

Maintain neat and orderly work area and ensure that all confidential records are secured and/or disposed of properly

Attend all required training

Assist others in the department as needed and/or directed

May Be Assigned Other Duties And Responsibilities

May be assigned work or training at other assigned locations

Qualification

Loan processingCustomer serviceTyping skillsAttention to detailOffice equipment operationClerical skillsEffective communicationTeam collaboration

Required

High school education or equivalent

At least two years of experience in general office work or a related area

Effective oral and written communication skills

Strong customer relation skills and ability to communicate effectively and work well with supervisor, co-workers and customers in a cooperative, positive manner

Typing skills, 50 WPM minimum

Letter formatting skills

Attention to detail

Ability to operate a variety of office equipment