GitHub · 6 hours ago
Senior Customer Success Architect
United States
Full-time
Hybrid
Senior Level
$94K/yr - $249K/yr
6+ years expGitHub is the world’s leading platform for agentic software development, and they are seeking a Senior Customer Success Architect to enhance customer engagement efforts. The role involves synthesizing business insights to support customer digital transformation initiatives and aligning customer requirements with GitHub's product features.
Artificial Intelligence (AI)Cloud ComputingDeveloper ToolsInternetProject ManagementSaaSSoftware
Responsibilities
Develop and maintain deep industry and customer insights to identify opportunities for growth and align GitHub solutions with customer digital transformation goals
Serve as a trusted advisor by providing technical guidance to both internal teams and customer stakeholders, promoting the integration of GitHub technologies to enhance customer technology landscapes
Lead efforts to resolve implementation blockers and support customer technology adoption through readiness resources, product demonstrations, and integration with existing customer workflows
Partner with sales and technical teams to identify customer challenges, conduct proofs of concept, and drive solution selection and implementation in post-sales context
Cultivate expertise in GitHub Products, advising customers on developing robust DevOps and DevSecOps using GitHub narratives
Assist in creating and delivering content, acting as a liaison to enhance customer engagement and demonstrate GitHub's capabilities
Analyze customer situations to identify gaps that GitHub solutions can address and contribute to the creation of strategic frameworks to drive product adoption and customer success
Utilize advanced data analytics to provide insights into customer usage patterns, identify areas for improvement, and recommend strategies to enhance customer satisfaction and product adoption
Proactively identify potential risks in customer engagements and develop mitigation strategies to ensure successful project delivery and long-term customer satisfaction
Lead initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or enablement sessions for customers
Engage in post-sales activities with customers, aligning partners and stakeholders to drive solution implementation and developing external relationships within the customer organization
Qualification
Required
8+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, OR Doctorate in Computer Science, Information Technology, Engineering, or related field AND 2+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, OR equivalent experience
Ability to travel up to 25% to serve business or client needs
Preferred
10+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
3+ years' experience in digital transformation using software modernization to drive customer business outcomes
3+ years' experience in business consulting, consultative selling, or customer-facing experience
5+ years' experience orchestrating technical, support, and/or partner teams
Proficiency in using GitHub and other DevOps tools, with a deep understanding of software development practices and application security, including SAST, DAST, and SCA
Experience in the software development platform industry, including driving digital transformation initiatives and aligning technology solutions with business objectives
Benefits
Annual bonus
Stock
Company
GitHub
GitHub is a software company that offers code hosting services that allow developers to build software for open-source and private projects. It is a sub-organization of Microsoft.
501-1000 employees
H1B Sponsorship
GitHub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (17)
2023 (14)
2022 (20)
2021 (20)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$350MKey Investors
Sequoia CapitalAndreessen Horowitz
2018-06-03Acquired
2015-07-29Series B· $250M
2015-06-19Secondary Market
Leadership Team
PJ Hyett
Co-Founder
Kyle Daigle
Chief Operating Officer
Recent News
The French Tech Journal
2026-01-08
Company data provided by crunchbase