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Inizio Evoke · 3 days ago

Patient Ambassador Manager

New York, NY

Full-time

Onsite

Mid Level

$65K/yr - $85K/yr

4+ years exp

Inizio Evoke is a company focused on enhancing patient experiences through their Patient Ambassador program. The Manager, Patient Ambassador Experience, will develop and manage this program, serving as a key point of contact for patient ambassadors and ensuring their involvement in client initiatives is supportive and effective.

AnalyticsMarketingSocial Media Marketing

H1B Sponsor Likely

Responsibilities

Support the strategy, structure, and execution of the Patient Ambassador program across multiple therapeutic areas (diabetes, inflammatory conditions, mental health, rare disease, etc.)

Develop trusted, empathetic relationships with patient ambassadors; provide ongoing guidance, emotional support, and clear communication

Be the primary liaison between ambassadors, internal teams, and pharma clients—ensuring agreement on expectations, deliverables, compliance requirements, and project timelines

Oversee logistics for all patient engagements, including event preparation, travel arrangements, documentation, honoraria, and ambassador readiness

Develop processes, tools, and protocols that ensure a consistent, positive ambassador experience

Partner with internal compliance teams to ensure all interactions meet industry, legal, and ethical standards

Identify, recruit, and onboard new patient ambassadors to support expanding client needs

Manage and mentor coordinator-level support staff; manage workload, quality, and professional development

Track ambassador participation, program performance, and budget adherence; provide client reporting and insights

Qualification

Patient engagementClient servicesLogistics managementEmotional intelligenceProject managementEvent planningHealthcare experienceInterpersonal communication

Required

4–6 years of relevant experience in patient engagement, customer service, advocacy, client services, logistics, event planning, or administrative program management

Demonstrated ability to cultivate relationships with vulnerable or high-needs populations

Exceptional emotional intelligence, listening skills, and interpersonal communication

Strong organizational and project-management skills; experience managing multiple priorities simultaneously

Comfort navigating sensitive health-related discussions with professionalism and empathy

Ability to travel as needed for events and ambassador support

Preferred

Experience working with or supporting healthcare, nonprofit, or advocacy organizations is a plus

Benefits

Medical

Dental

401(k)

Tuition reimbursement

Flexible time off

Company

Inizio Evoke

Glassdoor3.8

Inizio Evoke is a healthcare marketing, communications, and transformation platform for growth through data-driven insight.

Founded in 2009

London, England, GBR

1001-5000 employees

https://www.inizioevoke.com

H1B Sponsorship

Inizio Evoke has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)