Joshua J Fine Jewelry · 2 weeks ago
Fine Jewelry Customer Support and Invoicing Specialist
Los Angeles, CA
Full-time
Onsite
Entry Level
2+ years expJoshua J Fine Jewelry is a luxury jewelry brand seeking a Customer Support Specialist. The role involves serving as the primary point of contact for customers, assisting with inquiries related to products and orders, and ensuring a high level of customer satisfaction through effective communication and problem-solving.
Luxury Goods & Jewelry
Responsibilities
Respond to customer inquiries via email, phone, in a timely and professional manner
Assist customers with product questions, order placements, status updates, and repairs
Resolve customer complaints or issues efficiently
Document all customer interactions and follow up when needed
Collaborate with internal teams (e.g., Sales, Production, Shipping) to resolve complex issues
Process sales orders for customers and for Joshua J. inventory products
Filling the sales orders and job envelopes, pulling sales orders for the daily shipments
Create new styles and maintain an updated workflow with the owner on ideas for new pieces
Generate invoices based on completed custom orders, repairs, or wholesale shipments
Verify accuracy of pricing, labor charges, gemstones, and metals used
Ensure all required documentation (certificates, appraisals, photos) is included with final invoices or shipments
Qualification
Required
2+ years of customer service experience, preferably in luxury, fashion, or jewelry industries
Excellent communication skills — both written and verbal
Strong interpersonal skills with a customer-first mindset
Ability to remain calm under pressure and solve problems quickly and effectively
Detail-oriented and organized with good time management skills
Learning Agility – eager to learn new systems, processes, and product knowledge
Dependability – reliable in handling time-sensitive and confidential information
Cross-Functional Collaboration – works effectively with multiple departments to support production and operations
Accuracy & Detail Orientation – maintains high-quality data and inventory records
Benefits
Paid Parking
PTO
401K Match
Health Care
Monthly Team Events
Growth Opportunities
Annual Performance Review Bonus
Company
Joshua J Fine Jewelry
Joshua J Fine Jewelry is a designer / manufacture of high end diamond jewelry.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase