Patient Communication Center Specialist I-Baseline West, Mon-Fri, 9 AM - 6 PM jobs in United States
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Mountain Park Health Center · 3 weeks ago

Patient Communication Center Specialist I-Baseline West, Mon-Fri, 9 AM - 6 PM

positionPhoenix, AZ
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

Mountain Park Health Center is seeking a Patient Communication Specialist I who will serve as the first point of contact for patients and the public. This role involves managing inbound communications, scheduling appointments, and providing support to patients while maintaining accurate documentation.

FitnessHealth CareNon ProfitWellness
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H1B Sponsor Likelynote

Responsibilities

Receives and processes multiple incoming contacts
Greets patients and directs them to appropriate person/department
Schedules patient appointments to meet with their Primary Care Provider or care team in accordance with provider and/or department requirements
Cancel/reschedule appointments as requested by patients. Updates appointment schedules through computer systems
Ensure calls from outside Clinics/Doctor’s offices reach the correct department for call resolution
Responds to general questions and inquiries
Provides support to patients by connecting with the On-Call Providers as necessary
Conducts patient outreach as needed
Maintains regular and predictable attendance and adheres to daily schedule
Performs other duties as required

Qualification

Call Center ExperienceCall Center SoftwareMedical ReceptionMedical TerminologyPerformance Metrics

Required

6+ months of call center experience
High school diploma or general education degree (GED)

Preferred

Experience using Call Center software such as Customer Relationship Management (CRM) or Telephony systems
Familiarity with performance metrics
Experience in medical reception or healthcare
Knowledge of medical terminology

Company

Mountain Park Health Center

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Mountain Park Health Center is a non-profit health center that provides healthcare services to the whole family.
dateFounded in 1980
location
Oak Brook, Illinois, USA
people-size501-1000 employees
web-link
https://mountainparkhealth.org/

H1B Sponsorship

Mountain Park Health Center has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (1)
2022 (4)
2021 (7)
2020 (1)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Exact Sciences
2022-09-22Grant

Leadership Team

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John Swagert
CEO
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Company data provided by crunchbase