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Datasite · 2 days ago

Customer Service Advisor – Trilingual Portuguese, English and Spanish (Day Shift Sunday to Thursday 7am-4pm CST)

San Jose, CA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Datasite is a global center for facilitating economic value creation for companies, and they are seeking a Customer Service Advisor to provide high-quality, consultative service experiences for their clients. The role involves supporting clients with product inquiries and troubleshooting, while also guiding them in effectively using the Datasite platform.

FinTechSoftware

Work & Life Balance

Responsibilities

Provide product support via phone, email, and chat for the Datasite application by assisting customers with questions and troubleshooting issues to resolution

Provide advice and training to customers on Datasite products via phone and web meetings

Guide customers through consultative discussions including feature demonstrations to meet their specific needs. This includes promoting the benefits of products and features the customer may not currently be using

Assist customers in the setup and configuration of projects and features within Datasite products including performing work within Datasite applications on behalf of customers at their request

Collaborate with other team members to achieve timely resolution

Capture all service requests, interactions, and communications in Salesforce Service Cloud. This includes writing and publishing articles in the Salesforce knowledgebase

Develop knowledge of industry and customer use cases and workflow

Other additional duties as may be requested from time to time

Qualification

Client service experienceTechnical aptitudeTrilingual SpanishTrilingual EnglishTrilingual PortugueseExcel skillsProblem solving skillsCommunication skillsOrganizational skillsTeam collaborationAttention to detail

Required

High school diploma required

Proficient fluency (C2) in both Spanish and English. C1 proficiency in Portuguese

2+ years previous experience in a client service or product support environment

Strong technical aptitude and learning agility

Strong communication skills, especially in explaining technical terms in a way that non-technical individuals can understand

Intermediate Excel skills required including experience using functions such as VLOOKUP. Strong attention to detail when working with data and spreadsheets with quality of work being the utmost importance

Independent problem solving and troubleshooting skills

Ability to work well in a team collaboration environment

Excellent organizational skills and attention to detail