Freshpaint · 1 month ago
Senior Enterprise Implementation Engineer
United States
Full-time
Remote
Mid, Senior Level
$150K/yr - $188K/yr
3+ years expFreshpaint is a company focused on enabling healthcare marketers to safeguard patient privacy while promoting access to care. They are seeking a Senior Enterprise Implementation Engineer to onboard their platform onto customer websites and applications, ensuring successful integration and adherence to data privacy regulations.
AnalyticsData MiningInformation ServicesMarketingSoftware
No H1B
Responsibilities
Own leading and lagging indicators of success
Efficiently implement the Freshpaint solution alongside our customers, owning time to first value from the beginning to the end of onboarding
Ensure all product features available to the customer are onboarded, and work with Account Management to accelerate adoption of those features
Maintain high NPS scores for both implementation and account satisfaction
Help customers navigate the data privacy world and Freshpaint’s offerings
Concurrently manage 10-20 enterprise accounts totaling $2-4MM in annual recurring revenue (ARR)
Achieve operational excellence
Ensure all communication and activities with assigned customers are consistently documented in our project management tool (Monday)
Use Freshpaint effectively to measure customer product KPIs and run adoption analyses for customers
Continuously measure and communicate key metrics to peers and leadership
Own the onboarding journey throughout the entire engagement
Support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth
Understand and translate your customer’s goals into a defined implementation plan, and configure their Freshpaint subscription to satisfy their requirements
Collaborate with Engineering, Product, and Support teams to identify opportunities for product enhancements and solve product issues
Become knowledgeable about healthcare data privacy
Have complete context on our product and become an expert in the larger healthcare data privacy space
Educate our customers on the value and associated positive business outcomes of the healthcare data privacy platform
Communicate technical concepts clearly. Convey sound data principles to a wide variety of audiences: marketers, product managers, data scientists, engineers, and VP/C-level executives
Form close relationships with our customers
Serve as the trusted technical advisor for key customer champions and executives including C-levels
Cultivate relationships with key customer roles from functional owners to senior management
Advocate for the best customer experience
Serve as the customer’s advocate to other Freshpaint resources in Product, Support, Engineering, Marketing, & Partnerships
Serve as the voice of the customer internally at Freshpaint by providing customer feedback to product, creating customer case studies with marketing, facilitating referrals for technical or services partnerships, or coordinating customer referrals for sales
Expand existing customers
Proactively identify where and how Freshpaint capabilities can deliver incremental business value
Work with Account Management to drive expansion opportunities with clear objectives, technical requirements, and action plans
Constantly iterate on our process
Be part of a growing team at Freshpaint and help inform our approach to our customer lifecycle processes
Work cross functionally and manage special projects internally to help Freshpaint scale as fast as possible
Contribute to our team growth by creating new content, playbooks, and processes for peers to use as winning strategies
Travel up to 20% of the time
Drive customer attendance to Freshpaint in person events and attend industry events to engage customer stakeholders
Visit customers onsite where possible for partnership reviews and relationship building
Qualification
Required
Previous experience and expertise developing, implementing, or managing digital solutions
At least 3-4 years of experience in a Customer Success Engineering, Solutions Consulting, Solutions Architecture, or a similar client-facing role
Clear understanding of web technologies, analytics, and front-end development
Experience implementing, onboarding, supporting, and troubleshooting platform configurations
Working proficiency with tag management platforms like Google Tag Manager
Working proficiency with HTML, CSS, and JavaScript
Proficient in aligning technical concepts and features with required capabilities, effectively presenting to diverse stakeholders and engaging with senior executives on technical and business topics
Strong operational discipline with an analytical, process-oriented mindset, employing data-based decision-making and resourceful problem-solving skills to provide optimal solutions
Exceptional oral and written communication skills, with the ability to work cross-functionally
Demonstrated ability to excel in a collaborative, geographically distributed team environment while also working independently with minimal supervision, managing multiple tasks and requests with outstanding organizational and project management skills
Deep commitment to customer success and service mentality, with diplomacy, tact, and poise under pressure when addressing customer issues
Ability to drive adoption and sell new product offerings and services
Preferred
Experience working with customer data and/or marketing technology products
Experience with HTML, CSS, JavaScript, SQL
Experience working with integrating data using front-end and server-side APIs
Experience in analytics tools or warehouses (Looker, Tableau, Snowflake, Redshift, etc.)
Experience working with demand-side platforms like The Trade Desk, StackAdapt, or similar
Domain expertise in SaaS, Healthcare, Data Privacy, or Enterprise Healthcare (B2B and/or B2C)
Experience working with customers in the Healthcare industry
Deep knowledge of customer data, product analytics, and common vendors in the space
Benefits
Competitive pay + generous equity (10-year exercise window)
Fully remote (U.S. only) with a $150/month coworking stipend
Half-day Fridays, every Friday
Unlimited PTO—with a required 2-week minimum
Top-tier health, dental & vision (100% covered for you, 80% for dependents)
2 “Treat Yourself” days a year—$100 and a day off, just because
Generous parental leave
Epic offsites twice a year (past trips: Greece, Jackson Hole, Cabo, wine country + more)
Company
Freshpaint
Freshpaint is a data platform that facilitates marketing by collecting customer data.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$46.85MKey Investors
ThresholdIntel CapitalY Combinator
2024-07-16Series B· $30.7M
2022-11-16Series A· $9.5M
2022-11-16Debt Financing· $5M
Leadership Team
Michael Malis
Founder
Ray Mina
CMO
Recent News
Morningstar.com
2025-10-27
Digital Journal
2025-06-04
Company data provided by crunchbase