Chainguard · 2 hours ago
Customer Success Manager - Commercial
United States
Full-time
Remote
Entry, Mid Level
$120K/yr - $120K/yr
2+ years expChainguard is on a mission to secure the software supply chain by default, backed by industry experts and notable investors. The Customer Success Manager will serve as the primary post-sales contact for customers, leading onboarding and ensuring successful adoption of Chainguard's products.
Cloud SecurityDeveloper ToolsEnterprise SoftwareOpen SourceSecurity
Responsibilities
Lead the technical onboarding process for new customers
Develop relationships with multiple levels of customer stakeholders from technicians to CISOs
Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles
Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard
Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams
Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues
Qualification
Required
2+ years experience in customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support
Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle
This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or C-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc
An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new processes or practices to ensure we best serve customers
Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field
Driven, high emotional intelligence, and strong priority management skills
Preferred
Previous early-stage startup experience
Passion for technology & cybersecurity
Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle
Benefits
Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.
Company
Chainguard
Chainguard is a cloud-native development platform that provides low-to-zero CVE container images for building and running applications.
201-500 employees
H1B Sponsorship
Chainguard has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$892MKey Investors
General CatalystSpark CapitalSequoia Capital
2025-10-23Debt Financing· $280M
2025-04-23Series D· $356M
2024-07-25Series C· $140M
Leadership Team
Dan Lorenc
Founder/CEO
Kim Lewandowski
Founder/Product
Recent News
2025-12-18
2025-12-17
Company data provided by crunchbase