Wellstar Health System · 3 hours ago
PAS Pre Registration II SP SG WG
LaGrange, GA
Full-time
Onsite
Entry Level
1+ years expWellstar Health System is dedicated to enhancing the health and well-being of every person they serve. They are seeking a Pre-Registration Specialist II who will be responsible for performing pre-registration tasks, resolving patient financial issues, and ensuring proper scheduling and insurance verification to maximize reimbursement for the health system.
FitnessHealth Care
Responsibilities
Performs Pre-Registration of assigned scheduled registrations
This includes gathering all demographic, insurance, accident information and diagnosis codes
Keeps abreast of third-party regulations
Schedules patients in the proper department for the required procedure
Critical to this position is understanding the revenue cycle and the importance of evaluation and securing all appropriate financial resources for patients to maximize reimbursement to the health system
The Pre-Registration Specialist II is responsible for resolving patient financial issues, including negotiating appropriate arrangements for patient liabilities, recommending approval for charity or other program assistance, etc
Resolves billing issues up front to promote better reimbursement, reduce outstanding revenue and time spent on back end billing functions
Accounts are analyzed for medical necessity specific to payer requirements which can include follow up with physician office for further documentation
Provides conflict resolution between facility and physicians with regards to orders or requests for services
Attempts to collect the estimated self-pay balance of all inpatient, outpatient and ER accounts, at the earliest possible collection control point
Monitors in-house accounts and attempts to make financial arrangements with guarantors for payment of their self-pay balances in full and prior to discharge
Completes financial evaluation forms to document guarantors' income, expenses, assets and liabilities
Identifies those patients without adequate insurance coverage
Makes personal contact with patient or guarantor to determine guarantor's ability to pay non-covered charges, as well as to determine potential eligibility for financial assistance programs (namely Medicaid)
Maintains a list of health care financial assistance programs and the eligibility requirements for each program
Refers patients/guarantors to sources of outside funding assistance, as needed
Works efficiently and accurately within designated time frames to ensure a continuity of information and cash flow
Contacts scheduled patients at home to obtain pre-admission information, explain financial policies, estimate self-pay balances, and obtain a promise to pay on or before admission/registration
Interviews all inpatients and select (self-pay) outpatients at time of registration, or at least within 24 hours of admission, to verify complete insurance and financial information, explain financial policies, and collect the estimated self-pay balance
Documents concise and understandable notes regarding all self-pay account collection activity, as well as each patient or guarantor interaction
Documents all efforts to collect patient account balances, other self-pay collection activities and referrals to Medicaid
Coordinates financial counseling activities with Admitting, Outpatient Registration, Emergency Registration, Utilization Review, Nursing, Social Services, and Patient Financial Services
Verifies insurance coverage and benefits
Exceeds monthly quota on a consistent basis
Formally reports results of self-pay collection activity to direct supervisor, on a daily basis or according to policy
Provides feedback to PAS management concerning self-pay collection and data integrity issues
Responsible for completion of appropriate error/issues in Work Queues
Identifies and resolves Payor Denials as indicated
Observes work hours and provides proper notice of absences, tardies work schedule changes
Attends select departmental meetings at the request of WHS Management
Completes monthly, quarterly, and annual mandatory training as required
Performs other duties as assigned
PAS II Team members serve as preceptors and mentors and as such must: Maintain a based on individual QA audit /or as reported by Epic (min. of 10 accounts) registration accuracy rate or higher in the past 12 months
Maintain minimum productivity requirements
Has no corrective disciplinary action during the past twelve (12) months
Willing and able to function as a preceptor in the orientation of new patient access personnel and students
Maintain required certifications by obtaining necessary CEUs and submitting timely to certifying board
Pre-Registers patients accurately and efficiently on computer system
Communicates with all internal and external customers using excellent customer service skills
Verifies insurance for scheduled patients following guidelines established per payer
Provides applicable education to patients in preparation for upcoming services Analyzes and interprets several data sources
Ability to thoroughly communicate patient financial liability prior to service
Coordinates service between registration, financial counselors and verification/authorization staff
Trains new employees
Maintains courteous and cooperative working relationships with WHS management, patients, physicians, other professional contacts, and the public
Demonstrates ability to tactfully handle difficult situations
Presents a well-groomed and professional image
Maintains courteous and cooperative working relationships with WHS management, patients, physicians, other professional contacts, and the general public
Demonstrates ability to tactfully handle difficult situations
Presents a well-groomed and professional image in coordination with dept/ hospital dress codes
The WellStar Experience (Must demonstrate a commitment to Service Excellence by): Creating first impressions, memorable moments and impressions that fulfill the expressed and unexpressed wishes and needs of patients and family members
Valuing patients and family members as partners in their care
Having world-class processes in place
Delivering high-touch care that is reliable, responsive and coordinated
Focusing on constant innovation and creating improvements
Celebrating our diversity with sensitivity and understanding
Embracing the idea that we are all owners of our health system
Qualification
Required
High School Diploma General or GED General or Associates Other-Preferred
CHAA - Cert Healthcare Access Assoc or CPAR - Certified Patient Account Rep or CRCR - Certified Revenue Cycle Rep or CRCR-P - Certified Revenue Cycle Rep - Provisional (90 Days) within 120 Days
Minimum 1 year experience in healthcare, or institutional work setting
Computer/data entry experience
Ability to communicate with various members of the healthcare team
Effective communication skills (both written and verbal)
Attention to detail
Self-directed and a positive attitude
Effective problem solving and critical thinking skills
Preferred
Working knowledge of patient registration systems
Intermediate Microsoft Office Suite
Epic experience
Company
Wellstar Health System
The largest health system in Georgia.
10001+ employees
H1B Sponsorship
Wellstar Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (18)
2023 (13)
2022 (14)
2021 (18)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Candice L. Saunders
President and CEO
Alan Muster
SVP Specialty Division
Recent News
BiometricUpdate.com
2025-10-28
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