Call Center Manager jobs in United States
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RTO National ยท 3 weeks ago

Call Center Manager

positionGreenville, SC
timeFull-time
remoteOnsite
seniorityMid, Senior Level

RTO National is seeking an experienced Operations Manager to oversee and support daily call center operations. This role is designed for a hands-on leader who can drive performance and ensure consistency while fostering a positive work environment.

FinanceFinancial ServicesLeasing
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Senior Management

Responsibilities

Lead, coach, and develop supervisors and front-line team members
Monitor daily, weekly, and monthly operational KPIs and service levels
Communicate daily priorities, expectations, and company updates to teams
Maintain appropriate staffing levels through interviewing, hiring, onboarding, and workforce planning
Conduct 90-day and annual performance reviews in a timely manner
Partner with internal departments to support operational workflows and issue resolution
Ensure adherence to company policies, procedures, and approved communication standards
Support attendance tracking, timecard approvals, and administrative workflows
Review and approve operational tasks and requests as needed
Maintain and update departmental process documentation as operations evolve
Promote employee engagement through contests, incentives, and recognition initiatives
Prepare operational reports and summaries for leadership

Qualification

Call center operationsPeople managementCoachingDevelopmentCall center technologiesOrganizational skillsCommunication skillsCollections experienceBilingual (EnglishSpanish)Time managementDecision-making

Required

Proven call center operations experience in a leadership role
Strong people management, coaching, and development skills
Excellent organizational, time management, and decision-making abilities
Ability to manage multiple priorities in a fast-paced environment
Strong verbal and written communication skills
Proficiency with call center technologies, phone systems, and standard software applications
High school diploma or GED required

Preferred

Experience in a regulated or performance-driven operational environment
Collections or account management experience
Associate's or Bachelor's degree
Bilingual (EnglishSpanish)

Benefits

Monthly bonus potential
Engaged and supportive leadership team
Paid Time OffPaid Holidays
Medical, Dental, Vision, Disability, and Employer-Paid Life Insurance
Health Savings Account (HSA) eligibility
401(k) plan with Safe Harbor match
Employee Assistance Program

Company

RTO National

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RTO National is a lease and financial service provider company.
dateFounded in 2003
location
Greenville, South Carolina, USA
people-size51-200 employees
web-link
https://www.rtonational.com

Funding

Current Stage
Growth Stage

Leadership Team

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Katie Mancebo, PHR
People Operations Business Partner
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Company data provided by crunchbase