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Bluu, Inc. · 20 hours ago

POS Support Technician (Korean Bilingual)

Farmers Branch, TX

Full-time

Onsite

New Grad, Entry Level

$20/hr - $29/hr

Bluu Inc. is a leader in developing innovative POS software and provides end-to-end POS hardware services for merchants nationwide. The POS Support Technician will provide phone support, prepare and stage POS hardware, and perform hardware repairs while ensuring excellent service for merchants and resellers.

Cloud Data ServicesFinancial ServicesHardwarePaymentsPoint of Sale

Responsibilities

Provide phone support; Document all merchant and reseller/agent issues; Resolve all outstanding issues as quickly as possible

Prepare/stage POS hardware and software for deployment

Maintain POS department equipment and tools

Perform hardware repairs as required, both in-house and in the field - Test, evaluate, and document all software/hardware issues

Provide training to associates, merchants, and resellers - Install and configure software, hardware, cables/wiring, and networks

Monitor system performance and troubleshooting issues

Provide documentation as required

Qualification

POS support experienceCompTIA A+ CertificationBilingual in English & KoreanProblem-solving aptitudeCommunication skills

Required

Resourcefulness and problem-solving aptitude

Excellent communication skills

Able to work off-site occasionally

Able to lift up to 50 lbs

Preferred

Bi-lingual in English & Korean preferred

POS/PC support related experience preferred

CompTIA A+ Certification a big plus

Business travel may be required

Benefits

Medical, Dental, and Vision Insurance

401K

Life Insurance

Paid Sick and Vacation Time

Gym Support

Lunch Support

Employee Assistance Program

Employee Referral Program

Company

Bluu, Inc.

bluu™ is a one-stop shop for payment processing, POS hardware and software, online ordering, online appointment booking, gift card and loyalty program solutions.

Founded in 2008