Call Federal Credit Union · 3 months ago
Contact Center Consultant
Richmond, VA 23234
Full-time
Hybrid
Entry Level
$18.36/hr - $18.36/hr
1+ years expCall Federal Credit Union is a not-for-profit financial co-operative dedicated to serving its members. The Contact Center Consultant will provide member support via telephone and electronic methods, resolve member concerns, and process loan requests while achieving sales goals in a supportive environment.
Financial ServicesVenture Capital
Responsibilities
Receive incoming telephone calls promptly and in a friendly and pleasant manner
Provide member’s information and process transaction requests, stop payments and check orders
Assist members with debit card issues and online banking/bill payment issues
Maintain extensive knowledge of all credit union products and services in order to assist members quickly and efficiently
Research and resolve complex member issues independently
Sustain general knowledge of loan products and services
Enter loan requests through the lending operating software and determine additional probing questions to ensure all information and documents are received for submission to loan officers
Mail/Fax and Email information/forms to members
Ensure prompt follow-up to members
Service members through Relationship Manager
Sell appropriate products and services to all members
Advocate and demonstrate company brand
Other duties as assigned
Qualification
Required
High school diploma or equivalent
Year of similar or related experience in a contact center environment
Excellent interpersonal skills and telephone manner are essential
Takes initiative to proactively add value to the member and credit union
Positive and optimistic
Trustworthy and honest
Must have reliable and stable internet connection; speed: 25 mbps or greater for remote location option
Acceptable background check; credit, criminal and insurance
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Voluntary Life
Pet Insurance
HSA/FSA/DCA
Parental Leave
Accident Insurance
Critical Illness Insurance
401K with generous employer contribution
Group Life Insurance
Short-term Disability
Long-term Disability
HSA Employer Contribution and Matching
Employer Paid HRA
10 Paid Holidays
Birthday Off with Pay
Paid Community Service Time
PTO
Company
Call Federal Credit Union
Call Federal Credit Union is a banking firm providing financial products and services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John West
President & CEO
Roger Ball
President/ CEO
Recent News
Company data provided by crunchbase