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Lyra Health · 3 weeks ago

Senior Behavioral Care Manager VIOP - Pediatric Experience - Full-time (W2)

United States

Full-time

Remote

Mid, Senior Level

$65K/yr - $70K/yr

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The Senior Behavioral Care Manager oversees the full lifecycle of care coordination for members in the Virtual Intensive Outpatient Program, ensuring a seamless and supportive treatment experience for each member and their family.

Employee BenefitsHealth CareInformation ServicesInformation TechnologyMental Health

Culture & Values

Responsibilities

Conduct clinical outreach to families to provide education about VIOP services

Screen and assess prospective members for eligibility in the VIOP, ensuring clinical appropriateness for the intensive level of care

Guide families through the admissions process, addressing questions about programming, insurance, financial responsibilities, and expectations

Ensure timely scheduling of intake assessments once members are qualified for VIOP enrollment

Orient members and their families to the VIOP program, including group schedules, program expectations, technology setup, and available services

Coordinate care schedules including group therapy, individual therapy, family therapy, and psychiatric services, ensuring smooth scheduling and participation

Serve as the primary point of contact for members and families, offering regular updates and proactive case management

Coordinate external case management needs with schools, Primary Care Providers (PCPs), and community resources

Assist with discharge planning and transition to lower levels of care or additional services, collaborating with internal and external teams

Maintain accurate and timely documentation in the electronic health record (EHR), ensuring adherence to organizational, regulatory, and compliance standards

Engage in regular staffing meetings with multidisciplinary care team to review member’s progress and support effective coordination of care

Act as a liaison between families, the VIOP treatment team, and external providers to ensure coordinated, wraparound care

Collaborate with internal teams to proactively identify and address barriers to care, optimizing the member experience

Conduct comprehensive biopsychosocial assessments for members entering the VIOP, gathering relevant clinical, psychosocial, and family information

Develop individualized care plans in collaboration with the treatment team, ensuring alignment with treatment goals and insurance requirements

Support group facilitators by managing member needs during sessions, including conducting real-time risk assessments if indicated

Provide clinical session coverage as needed

Qualification

Master’s degree in Social WorkExperience in intensive outpatient programsPediatric populationsCase management skillsCare coordination skillsComputer literacyCollaborative care deliveryPassion for helping kidsAdditional language skillsOrganizational skills

Required

Master's degree in Social Work (MSW) and Associate Registration (or state equivalent)

Computer and live video tools literacy (e.g., Zoom, Google Meets, DoxyMe, Skype, etc.)

Skilled in case management, care coordination, and collaborative care delivery

Organized and excited by a dynamic environment

Passionate about helping kids and teens achieve goals

Ability to work full-time, approximately 40 hours per week

Candidates must successfully pass a drug screen and background check prior to employment for this role

Full-time resident of the United States

Preferred

Experience working in intensive outpatient programs or high acuity behavioral health settings within a multidisciplinary team

Experience working with pediatric and adolescent populations, including families

Additional language skills are beneficial to this role

Benefits

Comprehensive healthcare coverage (including medical, dental, and vision, FSA/HSA, life, and disability insurance)

Lyra’s benefits package includes gender-affirming care

Access to coaching and therapy services for you and your dependents

Competitive time off with pay policies, including vacation time, sick days, and company holidays

Paid parental bonding leave for eligible birthing and non-birthing parents

Access to 401k and retirement benefits

Employee well-being program with additional perks like: fertility and family building, maternity program, employer discount marketplace, pet insurance, and financial planning tools

A new laptop, dedicated business support from Operations, HR, and IT professionals, and a monthly technology stipend

We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!