Mindray North America · 2 weeks ago
Wireless Network Technical Support Specialist - Hybrid
Mahwah, NJ
Full-time
Hybrid
Entry, Mid Level
$90K/yr - $110K/yr
2+ years expMindray North America is seeking a Wireless Network Technical Support Specialist to provide technical assistance related to Wireless Network Solutions. The role involves troubleshooting enterprise wireless networks, supporting infrastructure components, and collaborating with various teams to resolve wireless-related issues.
Health CareManufacturingMedical Device
Responsibilities
Provide day-to-day support for enterprise wireless networks, including troubleshooting connectivity, performance, and coverage issues
Support wireless infrastructure components, including access points, controllers, switches, and authentication services
Collaborate with network engineering, facilities, and vendors to resolve wireless-related issues
Assist with wireless network deployments, upgrades, and configuration changes
Evaluate customer wireless network design and performance
Troubleshoot and investigate field problems – formulate and/or assist other departments in corrective action
Provide regular and ongoing network product training sessions for internal teams
Create and review technical documents as required
Provide on-site assistance to service force and customers as required in support of Mindray NA products
Support ticket-based incident and problem management workflows
Document all activities and provide timely reports, as required, to management
Represent the Service Department on Project Teams for new and existing products and complete tasks required, e.g., Service Plan Letter, review of product manuals, update management and Technical Support as required
Qualification
Required
Associate's or Bachelor's degree in Information Technology, Networking, or a related field (or equivalent experience)
Hands-on experience conducting wireless site surveys and RF analysis
Experience with Spectrum Analyzer tools (e.g. Spectrum Expert, Chanalyzer)
2+ years of experience with conducting WLAN enterprise site surveys and network designs
Strong understanding of Wi-Fi standards (802.11 a/b/g/n/ac/ax), RF fundamentals, and wireless security
Experience with wireless troubleshooting tools and survey software (e.g., Ekahau, AirMagnet, NetSpot)
Solid understanding of TCP/IP networking, VLANs, and routing concepts
Familiarity with enterprise wireless platforms (e.g., Cisco, Aruba, Ruckus, Meraki, or equivalent)
Excellent problem-solving and communication skills
Excellent organizational, written, and verbal communication skills for effective interaction with customers and colleagues
Self-motivated and eager to learn new technologies
Able to work independently and as part of a cross-functional team
Occasional travel may be required
Benefits
An attractive compensation and benefits package
Exciting professional environment
Company
Mindray North America
Mindray North America is a company that develops, manufactures, and markets medical devices worldwide.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
JoAnn Brunetti
Director of Global Corporate Partnerships
Recent News
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