Pittsburgh Symphony Orchestra · 2 weeks ago
Senior Manager of Website and Digital Content
Pittsburgh, PA
Full-time
Hybrid
Mid, Senior Level
$65K/yr - $75K/yr
4+ years expThe Pittsburgh Symphony Orchestra is known for its artistic excellence and serves as a cultural ambassador. The Senior Manager of Website and Digital Content is responsible for shaping and maintaining the digital presence of the organization, ensuring digital platforms reflect its artistic mission and support various engagement initiatives.
ArtMedia and EntertainmentMusic
Responsibilities
Develop and implement a comprehensive digital content strategy that supports artistic programming, ticket sales, fundraising initiatives, education programs, and community engagement across website and mobile platforms
Write, edit, and publish compelling content—including performance pages, artist biographies, blog posts, news stories, donor features, push notifications, and multimedia storytelling—for both web and mobile audiences
Maintain accuracy and timeliness of concert and event listings, ticketing information, season announcements, promotional campaigns, and app updates
Collaborate with marketing, development, artistic, and education teams to ensure web and mobile content aligns with organizational priorities and audience needs
Optimize content for audience engagement, ticket conversions, and donor participation through clear calls-to-action, SEO best practices, and mobile-first strategies
Partner with design and media teams to integrate images, video, and audio that enhance storytelling and promote the organization’s artistic identity on both platforms
Manage the digital content calendar to coordinate seasonal announcements, subscription renewals, fundraising campaigns, and institutional messaging across website and app
Ensure consistency in brand voice, user experience, and accessibility standards (WCAG) across all digital touchpoints
Oversee mobile app functionality and updates, working with vendors or IT staff to improve user experience, troubleshoot issues, and implement new features
Develop and manage push notification strategies that drive ticket sales, highlight programming, and increase engagement with donors and audiences
Monitor website and app performance, track engagement metrics, and recommend improvements using analytics tools (e.g., Google Analytics/GA4, app analytics platforms)
Manage internal pipeline of website and mobile requests and serve as the primary point of contact for content updates, quality control, and digital user experience across web and mobile platforms
Qualification
Required
Bachelor's degree in communications, marketing, journalism, digital media, or related field, or equivalent experience
At least four years of experience managing digital content, ideally within a nonprofit, cultural, or performing arts environment
Experience with content management systems (WordPress, Drupal, or similar) and familiarity with ticketing or event platforms
Knowledge of SEO, web analytics, accessibility best practices, and mobile-first design principles
Experience managing or supporting mobile app platforms (content updates, push notifications, vendor coordination)
Basic knowledge of HTML/CSS and digital design tools (Photoshop, Canva, or similar) is a plus
Appreciation for and interest in the performing arts; ability to translate complex artistic content into engaging, audience-facing messaging
Strong collaboration and communication skills across departments
Ability to manage multiple priorities and deadlines in a fast-paced, collaborative environment
Creative problem-solver with exceptional organizational and project management skills
Ability to balance long-term strategy with immediate deadlines
Solid writing, proofreading, and copyediting skills
Ability to work independently, but also as a member of a team in a large organization
Ability and willingness to work some irregular hours, which might include occasional evenings or weekends
Benefits
Paid holidays
Paid time off
Employer paid health benefits
Retirement savings options with an employer match
Company
Pittsburgh Symphony Orchestra
Pittsburgh based music orchestra company.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$1.25M2018-02-10Grant· $1.25M
Leadership Team
M
Melia Tourangeau
President & CEO
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