Vizcom · 3 weeks ago
Technical Support
United States
Full-time
Remote
New Grad, Entry LevelVizcom is a company seeking a Technical Support professional. The role involves handling support tickets, troubleshooting customer issues, and automating support responses to enhance efficiency.
Digital MediaDigital SignageOutdoor Advertising
Responsibilities
Handle approximately 10 support tickets per day
Work daily within HubSpot (ticketing, CRM, and documentation)
Troubleshoot customer issues and provide efficient resolutions
Document recurring issues, fixes, and best practices
Identify opportunities to automate support responses and workflows
Build and manage email automations for common support cases
Recommend tools or systems to reduce manual support workload
Collaborate with the sales team when technical support overlaps with sales needs
Qualification
Required
Experience in technical or software support
Ability to learn new tools and systems quickly
Strong written communication and documentation skills
Analytical mindset: solve → document → automate
Experience with HubSpot or similar CRM/support platforms
Proactive, organized, and solution-oriented
Company
Vizcom
Vizcom provides outdoor graphics, banners, and portable display products.
Founded in 2008
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Cheri Wyman
Chief Financial Officer
Company data provided by crunchbase