Rice Lake Weighing Systems · 4 weeks ago
Field Service Engineer
Rice Lake, WI 54868, USA
Full-time
Hybrid
Mid LevelRice Lake Weighing Systems is a leader in the weighing industry with nearly 80 years of experience. They are seeking a reliable and technically skilled Field Service Engineer to install, commission, maintain, and repair weighing and dimensioning equipment at customer sites, involving frequent travel and direct customer interaction.
ElectronicsIndustrialMachinery ManufacturingManufacturing
Responsibilities
Provide electrical and mechanical installation and service of weighing equipment at customer sites
Prior to installation review components to ensure proper set-up to customer specifications
Perform preventative maintenance and emergency repairs
Diagnose and troubleshoot mechanical, electrical, or software issues
Provide onsite technical support and basic user training
Complete service reports, installation documentation, and checklists
Coordinate with internal teams for schedule, travel needs, parts, and escalations
Travel approximately 50% to 75%. Some requirements travel may come with little or no notice
During non-travel times provide telephone and email technical support for diagnostic troubleshooting, repair, preventative maintenance, and validation services to dealer and customer. Ensures customer service exceeds expectations
Maintain adequate tool kit stock for installation and service requirements
Adheres to all safety rules and guidelines at customer site to ensure a safe and healthy working environment
May be assigned small product development projects. Develops and designs products to customer specifications. Designs all products to comply with national and international standards (including UL, CSA, FM and NTEP) and gaining these approvals
May assist with providing individual electrical schematics, BOM, routings and other documentation required for the efficient manufacture of specific products and projects
May participate at meetings as the department representative
May assist with review of technical data for the production of manuals and sales literature
Assist other departments with technical information, troubleshooting techniques, telephone support, and setting up equipment
Assist with RLWS onsite training classes in equipment service, repair and operations
Assist with new product evaluations and provide feedback in the development process
Other job functions as assigned
Qualification
Required
Bachelors, Technical Diploma or equivalent experience in engineering, electronics, or related field
Travel experience
Valid driver's license
Proven experience in field service, installation, or maintenance roles
Strong troubleshooting and problem-solving skills
Ability to read technical drawings, manuals, and schematics
Ability to work independently and manage time effectively
Strong customer relations skill
Strong verbal and written communication skills
Computer skills including all Microsoft products
Preferred
Inspection system with weighing in-motion including x-ray and metal detection a plus
Company
Rice Lake Weighing Systems
RICE LAKE WEIGHING SYSTEMS is a manufacturer and distributor of weight-related products and process-control equipment.
Founded in 1946
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Parkman
COO- Rice Lake Weighing/Division President - Utilcell
Recent News
EIN Presswire
2025-12-04
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