Concentrix · 1 month ago
Customer Service / Inside Sales Representative (On-Site)
USA Farmington Hills MI
Full-time
Onsite
Entry Level
$28/hr - $28/hr
1+ years expConcentrix is a global organization known for its people-first culture and commitment to exceptional customer experiences. The Customer Service / Inside Sales Representative role involves connecting with customers through calls and online channels, providing expert sales guidance and exceptional service, with opportunities for career growth based on performance.
Customer ServiceInformation TechnologyOutsourcingSalesUX Design
Responsibilities
Actively listen to the customer’s concern and put their goals first
Understand and identify needs quickly and accurately
Deliver personalized consultations to build excitement, clarification, and guidance on tax products and the overall tax preparation process
Guide customers through the entire decision process and ensure successful transitions to tax professionals
Follow up with leads to encourage completion of their tax filing journey
Actively contribute feedback to help improve the Concierge program
Deliver expert customer experiences…with a smile
Qualification
Required
Must have a high school diploma or equivalent
1-2 years of consultative sales experience required (sales through service)
1 year of customer service experience required
Excellent relationship-building and communication abilities
Proficiency in fast-paced multi-tasking, relationship management
Highly motivated by results and recognition
Achieve revenue targets through strategic account management and upselling opportunities
Preferred
Some tax knowledge is helpful but not required
Luxury, Concierge or 'care' experience preferred (travel planner, real estate, social worker, case worker, etc.)
Benefits
Medical, dental, and vision insurance
Comprehensive employee assistance program (EAP)
401(k) retirement plan
Paid time off and holidays
Paid training days
Sales Incentive program
Paid Training
Lucrative employee referral bonus opportunities
DailyPay enrollment option to access pay “early,” when you want it
Health and Wellness programs with trained partners to help promote a healthy you
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
A range of other perks and benefits
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2025-12-26
Hypepotamus
2025-12-24
Company data provided by crunchbase