Field Service Specialist II - Stephenville jobs in United States
info-icon
This job has closed.
company-logo

Texas Health Resources · 1 month ago

Field Service Specialist II - Stephenville

positionArlington, TX
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Texas Health Resources is a leading healthcare provider in the United States, and they are seeking a Field Service Specialist II to join their IT team in Stephenville. The role involves providing technical support and assistance to customers, ensuring effective resolution of incidents and requests while maintaining exceptional customer service standards.

Health CareMedical
check
H1B Sponsor Likelynote

Responsibilities

Provide timely in-person and virtual customer assistance for Field Service requests and incidents
Respond to customer incidents and requests for technical support for customers' computer systems, telephones, networks, and applications at applicable work-sites
Accurately log all customer interactions in the ITS ticketing system
Demonstrate exceptional customer service by seeking opportunities to give educational feedback while assisting customers
Build and maintain key customer relationships with customers through timely and effective resolution
Utilize processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable

Qualification

Technical support experienceAdvanced troubleshooting skillsCustomer service skillsApplication certificationMicrosoft networkingProject managementVendor managementCommunication skills

Required

H.S. Diploma or Equivalent Required
3 years experience in a computer related technical support or technical customer service role with various outsourcing and services offerings, pricing and delivery structures
Advanced troubleshooting skills and advanced technology expertise
Must have exceptional customer service skills
Application certification or proficiency when applicable

Preferred

Associate degree Computer Science, Information Systems, Business, or related field

Benefits

401k
PTO
Medical
Dental
Paid Parental Leave
Flex spending
Tuition reimbursement
Student Loan forgiveness

Company

Texas Health Resources

twittertwittertwitter
Glassdoor3.9
company-logo
Texas Health Resources is a provider of health and wellness resources.
dateFounded in 1997
location
Arlington, Texas, USA
people-size10001+ employees
web-link
https://www.texashealth.org/

H1B Sponsorship

Texas Health Resources has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (8)
2023 (7)
2022 (14)
2021 (7)
2020 (8)

Funding

Current Stage
Late Stage
Total Funding
$0.26M
Key Investors
Texas Women’s FoundationUnitedHealthcare
2024-10-21Grant
2022-08-10Grant· $0.26M

Leadership Team

leader-logo
Claudia A. Eisenmann, MBA, FACHE
President & CEO - Texas Health Harris Methodist Hospital
linkedin
leader-logo
Doug Hawthorne
Founding CEO Emeritus
linkedin

Recent News

Dallas Innovates
First Dallas ISD ‘Good For You Healthy Hub’ Opens in a Dallas Elementary School
2025-10-31
Dallas Innovates
Texan by Nature Names 23 Companies to Its 2025 TxN 20, Recognizing Texas Businesses Advancing Conservation
2025-10-29
Business Wire
Texan by Nature Unveils the 2025 Texan by Nature 20
2025-10-23
Company data provided by crunchbase