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Equity Residential · 2 weeks ago

Product Manager, Sales & Customer Experience

Chicago, IL

Full-time

Hybrid

Mid, Senior Level

$113K/yr - $1,500K/yr

5+ years exp

Equity Residential is dedicated to creating thriving communities and fostering a workplace culture of authenticity and collaboration. The Product Manager is responsible for managing the product lifecycle for key functions or technology platforms, partnering with the Product Owner to translate business needs into product strategies and executable plans.

Property ManagementReal Estate

H1B Sponsor Likely

Responsibilities

Collaborates and partners across all Sales, Marketing and Customer Experience focused teams to formulate and execute technology priorities

Own areas or domains within the product suite, initiative execution from end-to-end, and execution of governance standards across delivery

Maintain product roadmaps and drive prioritization backlog grooming efforts

Create business cases and recommendations for new initiatives

Develop project charters and project plans for priority strategic initiatives

Drive consistency and standards across user stories, success criteria, and feature requirements

Oversee, plan and manage application/integration testing, user acceptance testing, and quality assurance standards

Oversee team documentation standards and continuous improvement to product delivery and testing processes

Troubleshoot high priority issues and escalations from business partners

Partner with and lead cross functional teams (including but not limited to Architecture, Engineering, Infrastructure, Cyber Security, and various business departments) to prioritize and execute with excellence

Support and own relationships across key business departments

Serves as hybrid team member, effectively positioned in both IT and with their assigned team(s) as a key technical and business domain team member

Support compliance, audit, and business continuity needs for application ecosystem

Support vendor/product evaluations and RFPs

Accountable for project level financials and ROI measurement

Establish and track key performance indicators (KPIs) to measure product success and adoption

Identify opportunities to pilot new capabilities and share emerging market trends

Make recommendations for new products that align with strategic priorities

Provide day-to-day coaching, support, and people leadership for Associate Product Managers

Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public

Performs other duties as necessary

Qualification

Product ManagementAgile MethodologiesAnalytical SkillsCross-Functional Team ManagementStakeholder ManagementBusiness Case DevelopmentApplication EcosystemsDigital Marketing SolutionsCommunication SkillsLeadership

Required

Bachelor's degree in Business, Computer Science, Information Systems, or related field; MBA or advanced degree a plus

5+ years of experience (Product Manager) in product management or equivalent role, with proven success in leading product lifecycles

Proven ability to define product vision, strategy, and business cases for application domains

Strong experience with Agile methodologies (Scrum, Kanban, SAFe) and portfolio/backlog management tools (e.g., JIRA, Confluence)

Experience managing cross-functional teams and aligning business, engineering, architecture, and vendor partners

Demonstrated ability to make trade-offs, prioritize, and deliver measurable outcomes

Strong analytical and problem-solving skills with ability to use KPIs and data-driven insights to shape decisions

Familiarity with application ecosystems, integrations, vendor solutions, and lifecycle management

Knowledge across a variety of marketing and sales solutions including digital experience platforms, sales and marketing enablement technologies for B2C websites, portals, mobile applications, social, marketing automation, relationship management/CRM, web and social analytics platforms

Familiarity with leading website and mobile app development platforms such as Adobe Experience Manager, Salesforce Commerce Cloud, Sitecore, Appian, Ionic, Flutter, etc

Excellent communication and stakeholder management skills, including executive-level presentations

Experience in real estate, hospitality, and/or multi-family is a plus

Must be available for overnight travel to EQR markets, industry or technology related events, etc. (up to 10% annually)

Ability to hear and speak well enough to converse verbally over the phone and in-person (expressing or exchanging ideas by means of the spoken or written word)

Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately and easily

Able to see well enough to use the computer effectively and read written communications

Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility

Preferred

Experience in real estate, hospitality, and/or multi-family is a plus

Benefits

Medical, dental, and vision care

9 paid holidays

Annual vacation time

Paid sick leave

New parent benefits

401(k) Retirement Savings Plan

Rent Discounts

Competitive Compensation

Paid Community Service Hours

Leadership Development

Company

Equity Residential

Glassdoor4.0

Equity Residential (EQR) is a real estate investment trust (REIT).

Founded in 1967

Chicago, Illinois, USA

1001-5000 employees

http://equityapartments.com

H1B Sponsorship

Equity Residential has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2023 (1)