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Corpay · 2 weeks ago

Client Services Project Coordinator

Lexington, KY, USA

Full-time

Onsite

Entry Level

1+ years exp

Corpay is currently looking to hire a Client Services Project Coordinator within our Corpay Lodging division. In this role, you will strive to provide an extra level of service to our clients who specialize in the shutdown or any other specialized industry, ensuring projects run smoothly from start to finish.

Financial ServicesFinTechPaymentsRisk Management

H1B Sponsor Likely

Responsibilities

Communicating professionally and effectively with clients and coworkers via phone and email to ensure consistency with CLC policies

Providing high-quality service to clients with minimal to no errors

Exhibiting and utilizing knowledge of the hotel industry, clients, and client industry

Identifying and resolving client and hotel issues daily, escalating concerns to respective parties

Addressing all system and e-mail messages and completing any needed additions, modifications, cancelations, coding changes, method of payment issues, rooming lists, etc

Managing rooming lists and changes related with minimal to no errors

Communicating effectively with all needed parties

Making a first attempt at resolving any hotel or client issue or concern which comes through requests as a message, or via any other form of communication

Working with hotels to facilitate detail accuracy throughout the project

Updating request status and the due time accordingly, reassigning requests if needed

Managing and maintaining all documentation, rooming lists, and close-out letters

Communicating to the hotels and clients effectively and efficiently

Calling and following up on outstanding requests before arrival

Exhibiting a high level of resourcefulness and utilizing all tools at hand

Exhibiting a strong level of teamwork, collaborating closely with the accounts assigned Account Manager and with your peers daily to ensure all client needs are met at the highest level

Attending all scheduled training, meetings, or other events as assigned by the supervisor

Consistently providing an unexpected level of service where even unspoken needs are met for our clients and guests

Qualification

Customer service experienceHospitality industry knowledgeIssue resolution skillsNegotiation abilitiesOrganizational skillsWord proficiencyExcel proficiencyOutlook proficiencyTeamworkCommunication skillsDetail oriented

Required

High School diploma or GED

Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, and issue ownership

Demonstrated skills with high-level issue resolution

Strong negotiation and sales abilities are required

Demonstrated ability to work in a team environment

Exceptional organizational skills and highly detail oriented

Demonstrated knowledge of Word, Excel, Outlook, and the Internet

Preferred

Previous customer service experience of 1 to 3 years is preferred

Previous experience in the hospitality or retail industries is preferred

Benefits

Medical, Dental & Vision benefits available the 1st month after hire

Automatic enrollment into our 401k plan (subject to eligibility requirements)

Virtual fitness classes offered company-wide

Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time

Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)

Philanthropic support with both local and national organizations

Fun culture with company-wide contests and prizes

Company

Corpay

Glassdoor2.4

Corpay provides online payment solutions.

Founded in 1992

New York, New York, USA

10001+ employees

https://payments.corpay.com

H1B Sponsorship

Corpay has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (36)

2024 (14)