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Insperity · 5 days ago

Manager, HR Services

Bloomington, MN

Full-time

Onsite

Mid, Senior Level

$108K/yr - $123K/yr

5+ years exp

Insperity is a leading provider of HR solutions, committed to enhancing businesses and communities across the U.S. The Manager, HR Services is responsible for creating exceptional experiences for clients and managing a team to ensure high-quality service delivery, while also driving talent development and performance management.

Enterprise SoftwareHuman ResourcesService Industry

Growth Opportunities

Responsibilities

Attracts, develops and retains talent by ensuring that people with the right skills and motivations are in the right place at the right time to meet business and client needs. Evaluates and selects internal and external talent to ensure the best match between individuals and work requirements. Assesses staff development needs and ensure that individual development plans are actively managed and timely guidance and feedback is provided to team members

Creates a client-focused culture by leading the implementation of new processes and solutions. Ensures that service team members appropriately balance standardization and consistency of processes with the need for flexibility and integration of products/services for MidMarket clients. Keeps the MidMarket vision at the forefront of team member decision making and actions

Drives team performance by creating alignment and accountability. Establishes clear goals with service team members that align the team's efforts with the MidMarket vision and mission to identify and accelerate client potential. Establishes performance objectives, tracks performance and evaluates progress toward those objectives

Monitors the execution of the service plan project by evaluating progress of activities and service requests in OneVoice. Holds team accountable to client commitments. Collaborates with internal departments and business units to ensure seamless delivery of services to MidMarket clients. Gathers and distributes voice of customer feedback to appropriate internal departments

Builds cross-functional partnerships to address issues and manage escalations. Leverages internal relationships to identify opportunities, trends and process improvements. Takes action with other departments or business units to help achieve business goals and drive high client satisfaction. Ensures collaboration and synergy among all team members so that people and processes are enabled to drive flawless execution of objectives

Facilitates internal planning meetings, including report card development, service plan development, and client strategy meetings to gain group agreement and commitment. Provides thought leadership around sequencing and capacity to deliver client solutions

Sets high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks. Establishes course of action for self and others to ensure that work is completed efficiently, leading projects as needed

Escalates complex client issues and follows through to resolution, ensuring appropriate communication to all involved parties. Must adjust effectively while working with different clients who have different structures, processes, requirements or cultures

Qualification

Human Resources ManagementPerformance ManagementTeam LeadershipClient Relationship ManagementMicrosoft Office SuiteEffective CommunicationProblem Solving

Required

Bachelor's Degree is required

Five to ten years of experience in human resources or performance management field is required

Experience managing a department of professionals is required

Demonstrated responsibility for achieving business results or meeting key performance indicators is required

Communicates tactfully and effectively, verbally and in writing, and maintains effective work relations with those encountered in the course of employment

Comfortable with technology solutions such as Microsoft Office suite and CRM systems