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Inductive Automation · 1 month ago

Technical Analyst

Folsom, CA

Full-time

Onsite

New Grad, Entry Level

$65K/yr - $65K/yr

Inductive Automation is a company focused on industrial automation innovation, and they are seeking a Technical Analyst to prepare employees for various technical pathways. The role involves creating software support tickets, participating in training programs, and gaining experience with the software and associated technologies.

Software

Responsibilities

Support ticket triaging: collecting information from customers in order to craft effective technical support tickets that can be efficiently handled by Support Engineers; learning to identify, at a high level, different categories of issues and how to prioritize them

Certification test grading: assisting the Training Department in grading certification tests, while learning about different ways tasks are accomplished in the software, and basic troubleshooting skills

Effectively communicating technical issues both internally and externally to customers

Applying knowledge of various technologies including SQL databases, Python, networking, Windows, and Linux

Learning to use virtualization technologies such as docker, AWS and VMWare to simulate complex architectures

Participating in various department initiatives

Participating in and leading peer-to-peer trainings

Being involved with Support tickets which may include additional research, troubleshooting, or replicating in later stages of the program

Applying knowledge and utilizing resources available to help with identification and tracking of customer issues (i.e. Support Channel, User Manual, Inductive Automation Forums, Management)

Taking advanced Ignition classes and passing the Gold certification test

Qualification

SQL databasesPythonNetworkingWindowsLinuxVirtualization technologiesTechnical curiosityBilingual (English/Spanish)CommunicationInterpersonal skills

Required

In progress with a College Degree in Computer Science, Computer Engineering, or similar experience

Familiarity with Windows, Linux (Ubuntu) and OSX Platforms

Familiarity with programming concepts (Java, Python, similar)

Familiarity with SQL databases (MS SQL Server, MySQL, Oracle, similar)

Experience with SQL languages

General networking experience (routers, switches, subnets, vlan, etc…)

A broad technical curiosity and proven technical understanding

Excellent communication & interpersonal skills

Employee must pass Inductive Automation's Core Test within 30 days of employment (within two weeks to completion)

Employee must pass Inductive Automation's Gold Test within 60 days of employment (within two weeks to completion)

Preferred

Bilingual in English and Spanish is a plus

If you have a Github profile, feel free to include a link so we can better understand your technical skills and projects

Benefits

100% Employee Covered Health Care: Don’t pay a dime for your medical, dental, and vision insurance.

Paid Time Off: Receive paid holidays, vacation, and sick time.

401k with Match: Save for the future with our company-matching 401k program.

World-Class Headquarters: While on-site, enjoy complimentary snacks and beverages, then challenge a friend to a game of pool, table tennis, shuffleboard, or foosball.

Adjacent Nature Reserve: On-site employees enjoy breathtaking views and adventures that energize and inspire.