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DPR Construction · 2 weeks ago

Application Administrator - Marketing and Video Technologies

Dallas, TX

Full-time

Hybrid

Entry, Mid Level

$88K/yr - $151K/yr

2+ years exp

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects. The Enterprise Application Administrator is responsible for ensuring business applications are available and performing optimally for the Marketing, Communications, and Video teams, while also providing support and collaborating with various stakeholders on application capabilities and strategies.

CommercialConstructionIndustrial

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Serve as the technical subject matter expert for administering business applications such as MarCom’s video asset management, customer experience, and slide management tools

Partner with project managers, business analysts, database and network administrators, and security engineers on the administration of applications

Analyze applications for function, features, data requirements, input requirements, output requirements, internal and external checks and controls, hardware and operating system environment and data interface capabilities

Plan, coordinate, and communicate changes, deployments, and upgrades of applications with stakeholders

Perform functional, performance, and smoke testing, installations, upgrades, and hotfix deployments of applications

Configure and support application interfaces for data integration with other applications or systems in the environment

Managing backups, storage, and integrity of application data or databases

Create, configure, and customize application reports

Managing user accounts and service accounts and associated roles and permissions

Provide Tier 2 and/or 3 support including investigating, resolving, and performing root cause analysis on incidents, and provide escalated support for service requests, inquiries, and problems

Championing best practices and standard operating procedures regarding the use of applications with end users in various parts of the company

Collaborating with program managers, technology leaders, business-side application owners, and other stakeholders on application capabilities, health, roadmaps, and strategies

Write and maintain documentation related to the application including end user instructions, operating procedures, knowledgebase articles, technical drawings, and system reference documentation

Partner with software vendors for escalated application support, reporting bugs, recommending features, reviewing release documentation, and other needs

Qualification

Application Administration CertificationVideo Asset Management SystemsCloud Platforms AWSCloud Platforms AzureCustomer Experience PlatformsVideo FormatsCodecsStructured Data HandlingInformation Security ConceptsApplication Deployment ConceptsCustomer Service SkillsAnalytical SkillsProblem-Solving SkillsCollaboration Skills

Required

Associate's degree in information technology or related discipline. Experience may be considered in lieu of degree

Strong understanding of business processes and workflows as they relate to enterprise and business applications

Proven experience with video editing systems or video asset management systems like Iconik, Frame.io, Cantemo Portal or similar

Familiarity with video formats, codecs, transcoding workflows, and streaming technologies

Ability to work with structured data (e.g., XML, JSON, CSV) and metadata mapping tools

Familiarity with metadata standards and controlled vocabularies

Experience with cloud-based storage and delivery platforms (e.g., AWS, Azure, Vimeo, Brightcove)

Experience administering customer experience or CRM platforms (e.g., Salesforce, Qualtrics, Medallia, Zendesk, HubSpot)

Configure and customize CX applications to align with business goals and customer engagement strategies

Ensure data integrity and synchronization between CX software (Qualtrics or similar) and other enterprise systems (e.g., CRM, ERP, marketing automation)

Strong understanding of customer journey mapping, feedback collection, and sentiment analysis tools

2+ years' experience configuring, deploying, maintaining, monitoring, and patching cloud-based enterprise and business applications at scale for a large organization

Strong understanding of application administration concepts including application architecture, user and service accounts; services, tasks, and jobs; and load balancing

Strong understanding of application deployment concepts including utilization of multiple application or system environments (development, testing, staging, and production), testing, and rollbacks

Working knowledge of virtualization technologies such as VMware or Citrix

Strong understanding of information security concepts including confidentiality, integrity, availability, role-based access control (RBAC), principle of least privilege, auditing, logging, and permissions management

Familiarity with Information Technology Infrastructure Library (ITIL) best practices, tools, and processes such as: asset, access, incident, and problem management; change control; and service request fulfillment

Prolonged periods of sitting and/or standing at a computer screen

Must be able to sit or stand for long periods of time

Must be able to lift 15 pounds at times

Occasional domestic travel, via airplane, will be required for meetings

Preferred

Bachelor's degree in information technology or related discipline

Certification in Application Administration for one or more enterprise systems

Examples include (but are not limited to): CRM systems experience (Certified Salesforce® Administrator, Certified HubSpot® CRM Administrator, Freshsales® CRM Admin Certified, etc.), ERP systems (Acumatica® ERP Certified System Administrator, Oracle® ERP Cloud Certified Professional, Microsoft® 365 Certified Dynamics Administrator, etc.), HCM systems (Workday® Pro Certified, Paycom® certified administrator), Other enterprise-class systems (Microsoft 365 Certified Enterprise Administrator Expert, Monday.com® Admin certified)

Company

DPR Construction

Glassdoor4.2

DPR Construction is a national commercial building contractor and construction manager.

Founded in 1990

Redwood City, California, USA

5001-10000 employees

http://www.dpr.com

H1B Sponsorship

DPR Construction has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (2)

2021 (2)

2020 (3)