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Shyft6 · 2 weeks ago

Epic Orders & ClinDoc Application Support Analyst

United States

Full-time

Remote

Entry, Mid Level

$80/hr - $80/hr

2+ years exp

Shyft6 is seeking an experienced Epic Inpatient Procedure Orders Application Analyst to support a large health system during a critical Epic go-live period. This remote position focuses on break/fix ticket support and stabilization of inpatient procedure ordering workflows to ensure efficient order placement from day one.

Business IntelligenceConsultingInformation TechnologyManagement ConsultingStaffing AgencyWeb Development

Responsibilities

Provide day-to-day break/fix application support for Epic Inpatient Procedure Orders during and after go-live

Triage, analyze, and resolve incidents and service requests related to:

Diagnostic and therapeutic procedure orders

Order sets and preference lists

Pre-procedure workflows and prerequisites

Order transmittal to downstream systems (e.g., Radiant, OpTime, Cupid, Ancillary systems)

Order status, scheduling, and result integration

Work within the organization’s ITSM/ticketing system to manage, prioritize, track, and document tickets in a timely manner

Collaborate closely with physicians, nurses, advanced practice providers, procedural staff, and ancillary departments to understand issues, reproduce problems, and validate fixes

Perform root cause analysis and implement durable solutions to reduce repeat issues and improve order reliability

Maintain and optimize Inpatient Procedure Orders build, including:

Order records and order composer configuration

Order sets and preference lists

Procedure categories, routing rules, and department mappings

Linked diagnoses, questions, and decision support logic

Coordinate with other Epic application teams (e.g., Clin Doc, Inpatient Orders, Pharmacy, Radiant, OpTime/Anesthesia, Cupid, HIM) to ensure end-to-end workflow integrity

Participate in on-call rotations (evenings, nights, and/or weekends as needed) during the go-live period and early stabilization

Adhere to established change management and governance processes for all build and configuration changes

Create and maintain knowledge base articles, known-issue logs, and quick-reference documentation for common issues and standard resolutions

Qualification

Epic Orders certificationEpic ClinDoc certificationEpic Inpatient Application AnalystBreak/fix support experienceTicketing/ITSM tools experienceAnalytical skillsProblem-solving skillsCommunication skillsAttention to detail

Required

Epic Orders (Inpatient Procedure Orders) certification/accreditation

Epic ClinDoc certification/accreditation

2+ years of experience as an Epic Inpatient Application Analyst, with a strong focus on orders

At least one recent Epic go-live or major upgrade supporting inpatient orders workflows

Strong understanding of inpatient clinical workflows, including:

Interdisciplinary documentation and communication

Proven experience delivering break/fix support in a hospital or large health system setting

Experience working with ticketing/ITSM tools (e.g., ServiceNow, Remedy, Cherwell)

Excellent analytical and problem-solving skills, with attention to detail and patient-safety impact

Strong written and verbal communication skills with the ability to support users effectively in a remote environment (Teams/Zoom/Chat)

Ability and willingness to work a flexible schedule and participate in an on-call rotation during go-live and stabilization

Preferred

Experience supporting large, multi-hospital health systems on Epic Inpatient

Familiarity with integrated documentation workflows, including HIM/coding, quality measures, regulatory documentation, and nursing-sensitive indicators

Experience participating in testing cycles (unit, integrated, user acceptance, and regression testing) for clinical documentation changes

Prior work creating training materials, tip sheets, and quick reference guides for clinical staff