TravelCenters of America · 2 months ago
Truck Service Group Manager
Westlake, OH, US
Full-time
Onsite
Senior Level
$0/yr - $0/yr
7+ years expTravelCenters of America is a leading provider of truck services, and they are seeking a Group Manager to oversee truck service operations across multiple locations. This strategic leader will ensure operational excellence, financial performance, and the development of high-performing teams while promoting a customer-first mindset.
Business TravelConsultingFood TrucksProfessional ServicesTravel
Responsibilities
Lead, coach, and mentor Truck Service Operations Managers to build strong, effective teams
Identify and develop high-potential talent for succession planning and leadership pipelines
Conduct regular site visits, performance reviews, and leadership development sessions
Promote a culture of trust, recognition, and accountability across the service area
Frequent travel to sites within the service area
Drive consistent execution of operational standards, safety protocols, and service quality across all sites
Drive and support compliance with federal, state, and local regulations
Lead best practices and continuous improvement initiatives to enhance efficiency and customer experience
Partner with cross-functional teams (P&C, Safety, L&D, Facilities) to support operations within the service area
Uphold Uniform & Appearance Standards: Maintain a clean, professional appearance and ensure all team members adhere to company uniform and grooming guidelines to promote a consistent and customer-friendly image
Own the P&L for the service area; analyze financial reports and implement strategies to meet or exceed revenue and profitability targets
Monitor labor, inventory, and service mix to optimize performance across the service area
Support pricing strategies, promotional execution, and local marketing efforts
Enforce accurate reporting and strict adherence to financial controls
Collaborate with territory leadership to align service area goals with company strategy
Develop and execute service area-level action plans to address performance gaps and capitalize on growth opportunities
Own the implementation of service area-wide initiatives, supporting territory-driven strategies such as new service rollouts, capital projects, and process improvements
Champion a customer-first mindset across the service area
Be customer obsessed with everything we do, drive clean, friendly and safe experiences that exceed expectations
Ensure facilities, equipment, and personnel reflect the professionalism and standards of the TA brand
Resolve escalated customer issues and support service recovery efforts
Achieve or exceed service area revenue targets through effective service mix, pricing, and customer retention strategies
Maintain or improve service area-level profit margins by managing labor costs, inventory, and operational efficiency
Optimize technician and service team productivity across the service area; track hours per repair order and revenue per labor hour
Improve or maintain high customer satisfaction scores (e.g., NPS, customer feedback, complaint resolution)
Ensure 100% compliance with safety protocols and regulatory requirements; reduce incident rates year-over-year
Maintain strong retention rates for key roles, including Truck Service Operations Managers and technicians
Ensure 100% completion of required training programs for all direct and indirect reports
Achieve passing scores on internal audits, including safety, cleanliness, and procedural compliance
Maximize bay and technician utilization across the district to meet service demand efficiently
Maintain a pipeline of ready-now candidates for key leadership roles within the service area
Qualification
Required
High School Diploma or GED required
7+ years of progressive leadership experience in truck service, fleet maintenance, or a related industry
Proven success managing multi-site operations and leading large teams
Strong business acumen, including experience managing budgets, P&L, and operational KPIs
Excellent communication, coaching, and conflict resolution skills to lead diverse teams effectively
Proficiency in Microsoft Office (Word, Excel, PowerPoint) and operational understanding of POS software
Ability to travel extensively within the district, including overnight stays; travel requirement is 75% or more depending on business needs
Valid driver's license
Preferred
Associate's or Bachelor's degree in a related field preferred, or equivalent hands-on experience in commercial vehicle repair, service management, or a related industry
Benefits
Medical, dental, vision, and life insurance
401(k) with company match
Paid vacation and holidays
Tuition reimbursement
On-site meal discounts
Discounts on technology, travel, food, and fuel
Company-paid training and advancement opportunities
Relocation assistance (relocation not required)
Company
TravelCenters of America
TravelCenters of America is a publicly traded full-service travel center network that owns and operates travel center franchises.
10001+ employees
H1B Sponsorship
TravelCenters of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (6)
2021 (3)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$1.1MKey Investors
PennDOT
2023-08-15Grant· $1.1M
2023-02-16Acquired
2007-02-09IPO
Leadership Team
John Thomas
Senior Vice President of Sustainability and Alternative Energy
S
Skip McGary
Executive Vice President of Truck Service and Fuel Procurement
Recent News
EIN Presswire
2026-01-23
Maryland Daily Record
2025-12-04
2025-12-02
Company data provided by crunchbase