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Zones, LLC · 4 hours ago

IT Mobility Asset Management Depot Technician

Charlotte, NC

Full-time

Onsite

New Grad, Entry Level

$22/hr - $25/hr

Zones, LLC is a Global Solution Provider of end-to-end IT solutions with a focus on Digital Workplace, Cloud & Data Center, Networking, Security, and Managed services. The IT Mobility Asset Management Depot Technician will be responsible for the hands-on configuration, asset tagging, troubleshooting, and repair of mobility endpoint devices in a centralized depot environment, ensuring compliance with organizational standards.

Cloud InfrastructureCyber SecurityInformation ServicesInformation TechnologyInternet of ThingsSoftware

No H1B

Responsibilities

Perform hands-on configuration of IT endpoint devices, including unboxing, applying asset tags, installing base images, configuring use cases, and re-boxing devices for deployment

Assist with connecting devices to the network for imaging, initial setup, and troubleshooting to ensure successful configuration

Install software, verify security compliance, and configure multiple devices simultaneously in a mass production environment with a focus on accuracy and efficiency

Record and maintain accurate asset tag information in systems such as Workspace One, ServiceNow, and other inventory tracking tools

Utilize Mobile Device Management platforms (e.g., Workspace One, Jamf Pro, Apple DEP, Samsung Knox) to enroll devices, distribute applications, and enforce security policies

Conduct receiving, inspecting, and logging of incoming and outgoing IT endpoint devices and peripherals following established standards

Assist with basic troubleshooting of hardware and software issues on endpoint devices, escalating to vendors when necessary

Participate in regular audits of mobility endpoint inventory to ensure accuracy and identify discrepancies or damages

Provide timely status updates on device imaging and configuration tasks, reporting deviations from standards to leadership

Adhere to IT policies and procedures for asset tagging, inventory management, security, and device disposal

Collaborate with IT teams and vendors to support hardware and software deployment projects

Perform other duties as assigned to support depot operations

Plan and execute mobile device imaging and configuration tasks, adhering to change management processes

Maintain detailed records of device configurations, asset tags, and inventory movements

Ensure devices meet organizational security and compliance standards during setup and configuration

Communicate effectively with team members and leadership regarding task progress and potential issues

Provide user and project support for device-related inquiries and deployments

Qualification

Mobile Device ManagementIT hardware configurationAsset managementServiceNowApple devices configurationBasic troubleshootingOrganizational skillsAttention to detailFast-paced environment