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LABUR · 2 weeks ago

Technical Support Lead

San Francisco, CA

Contract

Onsite

Mid, Senior Level

LABUR is seeking a hands-on and self-driven Tech Support Lead to support its growing London office. This critical onsite position blends technical expertise with strong interpersonal skills, focusing on local IT support and building a reliable support model for the team. The role involves troubleshooting, conducting training, and collaborating with global IT teams to enhance user experience.

Information TechnologySoftware

Growth Opportunities

Responsibilities

Serve as the primary onsite IT support lead for the London office

Troubleshoot and resolve hardware, software, and network issues for end users

Build and maintain a structured, scalable support model tailored to the needs of a growing team

Conduct in-person training sessions and onboarding for new hires on IT systems and tools

Maintain and manage IT inventory, including laptops, peripherals, and networking equipment

Collaborate with global IT teams to align on standards, tools, and security protocols

Proactively identify opportunities to improve IT processes and user experience

Prioritize and manage multiple support requests with minimal supervision

Qualification

IT support experienceTroubleshooting skillsWindowsMacOSTicketing systems familiarityInterpersonal skillsRemote support toolsIT asset managementSelf-directedCommunication skills