Radian · 3 weeks ago
Client Relations Account Specialist - Remote
United States
Full-time
Remote
Mid Level
$19/hr - $27/hr
3+ years expRadian is a fintech servicing the mortgage and real estate services industry. They are seeking a Client Relations Account Specialist who will be responsible for the overall success of customer relations, providing support for title and settlement customers, and managing inquiries and escalations. The role involves relationship building, SLA reporting, and assisting operations and sales teams.
FinanceFinancial ServicesInsuranceReal EstateRisk Management
Responsibilities
Handles all client inquiries via telephone/e-mail while acting as the client facing piece of the organization. Documents/assigns all inquiries in system and follow up is performed as needed until resolution. Identifies escalations and prioritzes them
Manages 3rd party web sites for purposes of order retrieval/confirmation, communication during processing and uploading of completed reports
Manages monthly SLA distribution to clients
Performs web demos, creates/resets user IDs & passwords and provides fee quotes for requests that fall outside of standard pricing metrics
Acts as conduit between the customer and sales/operations teams
Other related duties as assigned
Qualification
Required
Proficiency in Microsoft Office (Outlook, Excel and Word)
Knowledge of client-based systems
Attention to detail
Motivated and positive team player
Excellent verbal, written and interpersonal skills
Ability to problem solve and multi-task in a fast-paced environment
Associate/Technical Degree
High School Diploma and 5 years related experience if a college degree has not been obtained
Preferred
College degree with 3 years' experience in real estate and/or vendor management industry
ALTA best practices experience
Bachelor's Degree
Benefits
20 days of paid time off annually
9 paid holidays + 2 floating holidays
Parental leave
Multiple medical plan choices, including HSA and FSA options, dental, vision, and basic life insurance
401(k) with a top of market company match
Employee Stock Purchase Plan (ESPP)
Homebuyer Perks program
Company
Radian
Radian is a mortgage and real estate services company that provides private mortgage insurance and title services to lenders and investors.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.65B2025-11-04Post Ipo Debt· $500M
2024-02-28Post Ipo Debt· $625M
2020-05-18Post Ipo Equity· $525M
Leadership Team
Sumita Pandit
President and CFO
P
Preston James
SVP Operations
Recent News
2025-12-30
Company data provided by crunchbase