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Fetch Pet Insurance · 7 hours ago

Broker Performance & Insights Analyst

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $90K/yr

5+ years exp

Fetch is a high-growth company dedicated to improving pet health and wellness through comprehensive insurance coverage. The Broker Performance & Insights Analyst will bridge business and technical conversations, translating complex discussions into actionable documentation while collaborating with various teams to drive meaningful results.

Insurance

Growth Opportunities

Responsibilities

Partner with Account Managers and client stakeholders during sales and discovery meetings to capture, clarify, and document client objectives, operational workflows, and reporting needs

Develop and maintain business requirements documentation (BRDs) that accurately reflect customer and internal business owner expectations

Understand and articulate how different insurance business models (e.g., direct-to-consumer, brokered, MGA, or carrier relationships) impact system setup, data flow, and reporting

Collaborate with Underwriting, Claims, and Policy Administration teams to align technology and business processes

Analyze client data requirements, reporting structures, and compliance considerations to ensure business and regulatory needs are met

Serve as a liaison between business and technical teams, ensuring clarity, alignment, and accurate interpretation of business requirements

Facilitate communication and follow-up actions after client and internal meetings, driving accountability and completion of next steps

Support continuous improvement by identifying process efficiencies, data quality enhancements, and better alignment between business operations and system capabilities

Qualification

Business Analyst experienceInsurance processes knowledgeBusiness requirements documentationDocumentation tools proficiencyAnalytical skillsTechnical acumenCommunication skillsInterpersonal skillsProblem-solving abilities

Required

Bachelor's degree in Business Administration, Insurance, Information Systems, or a related field (or equivalent work experience)

5+ years of experience as a Business Analyst within the insurance industry, ideally supporting sales, operations, or technology transformation initiatives

Strong understanding of insurance processes such as quoting, underwriting, policy issuance, billing, and claims

Demonstrated experience defining and documenting business requirements for insurance systems (e.g., policy administration, CRM, or data analytics platforms)

Exceptional communication and interpersonal skills — able to confidently engage with business executives, clients, and technical staff

Solid analytical and problem-solving abilities, with attention to detail and accuracy

Proficiency with documentation and project management tools such as Jira, Confluence, Visio, or Microsoft Office Suite

Technical acumen to understand how business requirements translate to system functionality — without needing to write or code the solution

Preferred

Experience working with brokers, agents, or within the employee benefits ecosystem

Background in insurance, fintech, or HR technology is a plus

Benefits

Comprehensive Medical, dental, and vision plan for you and your family

Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available

Highly competitive 401(k) matching

Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days

Paid company (9) holidays, including (1) floating holiday

Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year

Educational Assistance Program

Fetch Discount Perks Program

Volunteering - earn up to 8 hours per calendar year at nonprofit organizations

NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible

Employee Referral Incentive

Tuition Assistance

Commuter Benefits

Employee Assistance Program (EAP)

Company

Fetch Pet Insurance

Fetch Pet Insurance is a leading tech-enabled pet wellness company dedicated to helping pet parents give their cats and dogs a longer, healthier life.

Founded in 2003

New York, New York, US

201-500 employees