Equinix · 6 hours ago
Data Center Customer Operations IV
Seattle, WA
Full-time
Onsite
Mid Level
$59K/yr - $88K/yrEquinix is the world’s digital infrastructure company®, focused on enabling innovations that enrich our work and life. The Data Center Customer Operations IV role involves managing installations, troubleshooting circuits, and ensuring customer satisfaction through quality assurance and timely order execution.
Cloud Data ServicesData CenterInformation TechnologyInfrastructureInternetSoftware
Responsibilities
Racks and stacks customer equipment
Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
Determines work priorities from the Oracle queue and ensures adherence to all commit times
Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed
Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
Maintains detailed written records of all work activity
Leads advanced installations; provides input and identifies problems with drawings, and assists with verification of custom projects
May deliver training to others on operations procedures and basic safety
Identifies site specific safety issues and integrates into training
Supports customer satisfaction through timely and precise order execution and quality assurance checks
Qualification
Required
Demonstrated experience as a data center technician
Ability to install fiber trays, fiber ladders, rack and stack customer equipment
High School Diploma
Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation
Able to lift heavy equipment/items up to 50 pounds
Able to work days/nights/weekends/holidays, if needed and/or required
Preferred
Experience using BERT and SONET test equipment a plus
Benefits
Employee Assistance Program
Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
Company
Equinix
Equinix is an internet company that provides data center services for companies, businesses, and organizations.
Founded in 1998
10001+ employees
H1B Sponsorship
Equinix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (113)
2024 (157)
2023 (117)
2022 (121)
2021 (179)
2020 (122)
Funding
Current Stage
Public CompanyTotal Funding
$4.27BKey Investors
Elliott Management Corp.Crosslink Capital
2025-11-19Post Ipo Debt· $499.92M
2025-07-22Post Ipo Equity
2025-03-17Post Ipo Debt· $374.96M
Leadership Team
Adaire Fox-Martin
Chief Executive Officer & President
Keith Taylor
Chief Financial Officer
Recent News
2026-01-11
Company data provided by crunchbase