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Ritchie Bros. · 1 week ago

Dispatcher/Sr. Customer Service Representative

East Taunton, MA

Full-time

Onsite

Entry, Mid Level

1+ years exp

IAA Holdings, LLC, a Ritchie Bros. Auctioneers company, is a global marketplace for commercial assets and vehicles. The Sr. Customer Service Representative plays a vital role in enhancing customer experience by providing support through various communication channels, processing orders, and assisting with office duties.

AuctionsConstructionE-CommerceTransportation

Responsibilities

Provide a variety of customer support services through the mail, telephone, and direct personal contact

Process orders and assignments and enter data into our internal computer systems

Reference pricing and delivery information

Respond to customer questions, inquiries, and requests

Set up new and maintain existing records

Perform word processing assignments, filing, and related clerical duties

Process paperwork in preparation for auction day, securing necessary approvals

Assist with other duties around the office to help out

Qualification

Customer service experienceDigital literacyTime managementInterpersonal skillsProfessional appearancePositive attitudeTeam playerWork independently

Required

Ability to communicate comfortably with customers

A phenomenal teammate, willing to assist your peers

Digital literacy

Time management skills

Positive attitude

Ability to work independently

Strong interpersonal skills

Professional and clean appearance

Preferred

1+ years of direct dispatch experience preferred

Benefits

Medical, dental, vision, and basic life insurances

401k plan and RB Global will match 100% for the first 4% contributed

15 days of PTO each year

Health insurance

401K

STD/LTD

Life Insurance/AD&D

Paid holidays

Vacations

Company

Ritchie Bros.

Glassdoor3.6

Founded in 1958, Ritchie Bros. (NYSE & TSX: RBA) is the world’s largest and most trusted marketplace for used equipment, trucks, and industrial assets.

Founded in 1958

Burnaby, British Columbia, CAN

1001-5000 employees