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Pratt & Whitney · 2 weeks ago

Technical Customer Support Engineer (Onsite)

East Hartford, CT

Full-time

Onsite

Senior Level, Lead/Staff

$101K/yr - $203K/yr

8+ years exp

Pratt & Whitney is working to transform the future of flight by designing and servicing innovative engines. They are seeking a Technical Customer Support Engineer to support the PW4000/2000 engine family through customer interactions, problem-solving, and development of technical documentation.

Aviation & Aerospace

No H1B

U.S. Citizen Only

Responsibilities

Collaborate Globally: Work directly with airline customers and Maintenance, Repair, and Overhaul engine shops worldwide to support PW4000/2000-powered aircraft, with a focus on Fan, Compressors, Mechanical Systems, and Nacelle

Investigate & Recommend Solutions: Lead engine event investigations to identify root causes, resolve operational challenges, and provide expert guidance on troubleshooting, service bulletin retrofits, and engine manual interpretation

Develop Technical Data: Initiate and oversee the creation of Engineering Authorizations (EAs), Special Instructions, and other maintenance documents to support airline customers. Contribute to updates for Aircraft Maintenance Manuals (AMM), Engine Manuals, Clean, Inspect & Repair (CIR) manuals, and Maintenance Planning Guides

Collaborate with Industry Experts: Serve as a technical liaison to Pratt & Whitney’s Product Safety, Certification & Validation team, as well as airframer teams, to address modifications, inspections, and maintenance of high-performance engines

Support Critical Operations: Triage urgent Aircraft-On-Ground requests, providing timely solutions to keep fleets flying. Occasional weekend or off-hours support may be required, with a company cell phone provided

Empower Customers: Assist airline engineers, maintenance control technicians, and Pratt & Whitney Field Service Representatives in resolving complex, on-site technical challenges

Drive Continuous Improvement: Identify recurring issues and propose innovative solutions to enhance support processes

Qualification

Engineering DegreeEngineering ExperienceAirline Field SupportEngine MaintenanceTechnical Problem SolvingCustomer InteractionContinuous ImprovementCollaboration

Required

Bachelor's Degree in Engineering

8+ years of Engineering experience, or 5+ years with an advanced degree

U.S citizenship is required as only U.S citizen are authorized to access information under this program contract

Occasional weekends and off hours are required

Preferred

Airline field support is preferred

Engine or aircraft maintenance experience highly preferred

Benefits

Medical

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Flexible work schedules

Employee assistance program

Employee Scholar Program

Parental leave

Paid time off

Holidays

Company

Pratt & Whitney

Glassdoor3.8

Pratt & Whitney, an RTX business, is a global leader in propulsion systems, powering the most advanced aircraft in the world, and we are shaping the future of aviation.

Founded in 1925

East Hartford, CT, US

10001+ employees