BOLD Integrated Payments · 3 weeks ago
Revenue Operations Associate
United States
Full-time
Remote
Mid LevelVersiTech is a forward-thinking company dedicated to providing innovative solutions in the hospitality industry. The Revenue Operations Associate (ROA) will enhance client relationships and optimize the client experience by managing day-to-day client needs and collaborating with the Sales and Strategic Growth departments to ensure client satisfaction and retention.
CommercialFinancial ServicesPaymentsSoftware
No H1B
Responsibilities
Develop and maintain relationships within client organizations
Act as a point of contact for assigned and unassigned clients, using creative strategies to address their needs, resolve issues, and ensure satisfaction, in addition to assisting GM’s with their assigned portfolio
Managing and maintaining client data across multiple CRM platforms
Work closely with other departments, such as Client Services, Finance, and Direct Sales to ensure client success
Utilize knowledge of pricing and payment structures to optimize client satisfaction
Facilitate ongoing education for clients to enhance their independence and efficiency, including application processes, underwriting guidelines, and profitability analysis
Use compounded knowledge to take care of client issues, needs, and goals
Work closely with fellow team members to help cultivate a professional, fun, and trusting environment
Oversee ongoing client operations, assisting clients with merchant account onboarding, and ensuring a positive customer experience
Engage in ongoing training to stay up-to-date on sales, business, and industry updates
Qualification
Required
Communicate effectively internally and externally with tools provided
Work with urgency- a pace that produces high-quality outcomes
Make well-informed decisions, seeking input from others as needed based on impact & performance
Be proactive and responsive; less reactive
Benefits
Flexible vacation policy (with manager approval), plus 7 major holidays
Fully covered Employee-only coverage for medical, dental and vision insurance
401(k) program with available company match
Robust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance!
Flexible Spending Account (FSA) and Health Savings Account (HSA) availability
Marketplace Care Teams to provide emotional and spiritual support for our employees
Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program
Career development and training opportunities
Company
BOLD Integrated Payments
BOLD Integrated Payments is a software application that specializes in credit card processing, reporting, and payment solutions.
Founded in 2007
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
G
Gary Liu
President ISV/VAR Channel
Sophia Alfonso
Director of Special Events and Content Strategy
Company data provided by crunchbase