TKC Holdings, Inc. · 3 weeks ago
Call Center Supervisor
St Louis, MO
Full-time
Onsite
Mid LevelTKC Holdings, Inc. is a respected leader in the corrections and hospitality industries for over 40 years, committed to delivering excellent products and services. The Call Center Supervisor is responsible for coaching and developing Customer Service Representatives while managing performance metrics and providing feedback.
ElectronicsFood and BeverageHospitality
Responsibilities
Responsible for the daily coaching and development of Customer Service Representatives
Managing metric performance
Providing constructive feedback
Serving as a leader to team members
Qualification
Required
High school diploma or Equivalent, and you must be at least 18 years of age
Must be a self-starter who works well with all levels of management
Must be detail oriented; able to remain focused in a fast-paced environment
Ability to lead and motivate others
Proficiency with technology, especially computers, software applications, and phone systems
Excellent verbal and written communication skills; ability to build rapport with employees
Fosters a positive and inclusive work/team environment of exceptional customer service by ensuring prompt responses to customer requests, responding to escalations and questions, and participating in daily operations and inbound call support
Ability to remain calm and courteous under pressure and navigate tense situations
Preferred
Call Center, customer service, or supervisory experience is a plus
Benefits
Medical w/prescription coverage
Dental
Vision
Basic Life and Basic Accidental Death and Dismemberment Insurance
Short Term Disability
Long Term Disability
Voluntary benefits that can be selected to create the right package for you
DailyPay providing you immediate access to earned wages
Paid time off
Company Match for the 401(k) Retirement Savings Plan
Company
TKC Holdings, Inc.
TKC Holdings, Inc. is the parent company for Trinity Services Group, Keefe Group, and Courtesy Products.
Founded in 2016
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Gary Snyder
Chief Executive Officer
Ryan Essner
Chief Information Security Officer
Recent News
Connecticut Post
2025-04-06
Company data provided by crunchbase